Sales Operations Executive (Contract)

Key Responsibilities

1. Order & Purchase Order Management

• Process Purchase Orders (POs) in ERP/CRM based on approved quotations

• Validate pricing, quantities, and delivery timelines with internal teams

• Track order status and resolve discrepancies

• Maintain accurate audit trails and ensure compliance

2. Quotation Management

• Prepare and issue customer quotations with accurate pricing and details

• Apply Trade/Non-Trade pricing guidelines

• Track quote conversions and follow up with Sales

• Maintain version control and quote records

3. Invoicing & Billing

• Generate and validate invoices based on delivery or milestones

• Reconcile invoices with POs and contracts

• Resolve billing issues with Finance and customers

• Monitor receivables and escalate overdue payments

4. Contract Administration

• Manage and renew maintenance/service contracts

• Track expiry dates and ensure timely renewals (90 days ahead)

• Maintain accurate contract records, pricing, and SLA details

• Flag at-risk contracts to Sales

5. Data & Reporting

• Maintain accurate CRM/ERP data (orders, contracts, pipeline)

• Prepare reports on sales, revenue, and margins

• Support audits with proper documentation

6. Sales Coordination

• Coordinate with Sales, Delivery, and Finance on order status

• Support regular review meetings and track action items

• Escalate risks related to delays, costs, or margins

Requirements

• Diploma/Degree in Business, Commerce, or related field

• 2-4 years in sales admin, order management, or sales support (preferably in IT/enterprise environment)

• Experience with ERP/CRM systems (e.g. SAP ERP, Salesforce, Oracle)

• Proficient in Excel and MS Office Power BI/Tableau is a plus

• Strong attention to detail, communication, and stakeholder management skills