Summary
We are seeking a commercially-minded Sales Operations Excellence Senior Manager APAC to act as a strategic partner to sales leadership across Asia Pacific at ESET.
This role sits at the heart of the business—driving sales effectiveness, operational discipline, and performance visibility across a multi-country, channel-led environment.
Job Description
This role will work closely with the Country Managers and HQ functional teams, to ensure the sales organization operates with clarity, consistency, and data-driven decision-making, while aligning regional execution with global sales strategy.
What You'll Be Responsible For
- Sales Operating Model & Strategy Execution - Act as the regional lead for sales excellence, aligning local/regional sales strategies into practical, high-impact execution across APAC. You will also drive adoption of a standardized sales operating model across countries and partner ecosystems and partner with sales leadership to improve sales productivity, focus, and effectiveness
- Sales Process Discipline & Optimization - Establish and embed best-in-class practices across – prospecting, pipeline management, deal qualification and progression. Identify bottlenecks and continuously improve sales processes and conversion rates and ensure consistent use of sales methodologies, definitions, and governance standards
- Sales Pipelining, Forecasting & KPIs - own regional sales performance frameworks, including: forecasting accuracy, pipeline coverage, quota setting and tracking. You will also develop and standardize dashboards, reporting, and KPI frameworks and lead regional business planning cycles, including target setting and validation
- Sales Tools, Systems & Adoption - Partner with global teams to ensure effective deployment and adoption of ESET's CRM systems and pipeline/reporting tools. You will drive data quality, system usage, and user enablement. Ensure tools are intuitive, relevant, and embedded into daily sales workflows
- Enablement & Capability Building - Enable sales teams and partners through structured onboarding, ongoing training on tools, processes, and methodologies, collaborate with regional, local and HQ teams to align capability building with business priorities
- Channel & Partner Performance Insights - Provide data-driven insights on partner performance, contribution, pipeline health across distributors and resellers as well as support evaluation and optimization of partner programs
- Governance, Compliance & Data Integrity - Ensure adherence to sales process standards, data governance and audit requirements, security and privacy regulations, maintain consistency and reliability of sales data for decision-making
- Regional Projects & Continuous Improvement - Lead and execute regional sales transformation initiatives, acting as a bridge between global and regional teams to ensure alignment and practical implementation, provide competitive intelligence and market insights.
What We're Looking For
- Proven experience in Sales Operations / Sales Excellence / Revenue Operations within a B2B environment (preferably cybersecurity or enterprise technology)
- Strong understanding of channel sales models (distributors, resellers, MSPs)
- Track record of improving sales performance through process, data, and systems
- Experience working across multiple countries or regions
- Strong stakeholder management skills, with the ability to influence senior sales leaders
- Highly analytical, with strong business acumen and a bias for action
At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.
