Sales Operation Admin

Job Summary

The Sales Operation Admin supports the sales team by handling order processing, customer enquiries, sales documentation, and administrative tasks to ensure smooth daily operations.

Key Responsibilities

• Process customer orders and ensure accurate data entry.
• Prepare quotations, invoices, delivery orders, and other sales documents.
• Coordinate with customers, warehouse, logistics, and internal departments on order fulfilment.
• Coordinate order amendments, cancellations, and urgent requests.
• Support customer account creation and documentation.
• Assist Sales Representatives with order status updates and customer requests.
• Monitor order status and provide updates to customers and the sales team.
• Respond to customer enquiries regarding orders, pricing, stock availability, and deliveries.
• Resolve order-related issues and coordinate corrective actions.
• Maintain proper filing and documentation.
• Perform other ad-hoc administrative duties assigned by management

Requirements

• Minimum 1-3 years of experience in Sales Administration, Customer Service, or Order Processing.
• Proficient in Microsoft Office, especially Excel.
• Experience with SAP systems is an advantage.