Deliver the sales plan for the responsible area by identifying opportunities to drive sales performance
Identify & exploit commercial opportunities by performing commercial probing in order to maximize sales return
Actively implement sales promotions and follow the sales plan
Deliver Excellent Customer Service
Provide a comfortable and convenient shopping experience by maintaining effective merchandise displays, making a personal connection and engaging with the customer with professional product knowledge and clear ticketing
Ensure a memorable shopping experience by engaging with team and deliver the excellent Customer Service Experience
Effectively manage and resource all service points e.g. till point, Fitting rooms, etc.
Use of Space and Department Presentation
Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group's policies
Ensure delivery and maintain of excellent store presentation and marketing standards across the store by ensuring all product handling techniques reflect the brand values
Work with the Visual Merchandising Department to ensure that the items planned to be promoted are given priority of display within the department
Merchandises Management
Utilize and analyze business information effectively to ensure efficient stock management and optimize stock cover of responsible department
Monitor the consignment goods sales performance and be fully responsible for stock replenishment or returns
Compare competitors pricing regularly for identical merchandise to ensure that our pricing policy maintains credibility
Drives stock accuracy to deliver business availability targets
Drive In-store Operational Efficiency
Minimize losses and maximize the profitability of the department by assisting in the achievement of agreed targets for staffing costs, theft and loss and controllable expenses
Obtain all available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability
Drives productivity and ensures efficient ways of working in the department
People Management
Lead and motivate department staff to drive delivery of consistent high standards of performance and behavior
Deliver the performance review process and provide regular feedback to team
Identify and develop talent through effective development planning and training
Communicate effectively and engage team throughout the department and the company
Others
All other responsibilities as assigned by line manager and/or Management
Qualifications, Experience & Skills
5+ years work experience in Retail industry with supervisory and management experience
Job-specific skills: Good supervisory and management skills in managing the team and driving performance; strong communication and interpersonal skills; ability to analyse, interpret and translate data into meaningful business information for developing action; be positive and flexible to cope with constantly changing business needs
