This position is responsible for the prospecting and acquiring new accounts, managing accounts of existing clients, addressing customer's requests, complaints and needs as well as foster a long-term relationship with the customer by demonstrating high service standards. Premplas is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.
Individual to be involved in:
- Serve as the main point of contact for all customer account-related matters.
- Build and maintain positive and long-lasting client relationships.
- Conduct after-sales activities and promote company products and services via cross-selling and upselling to existing clients.
- Act as client advocates and work with internal departments to ensure that clients needs are understood and satisfied.
- Maintain up-to-date knowledge of company products and services, its competitiveness relative to market products, as well as market and industry trends.
- Actively source for new prospects and convert them to leads to generate new accounts for the company.
Requirements:
1. Full knowledge of company products and services, competitive landscape as well as market and industry trends .
2. Good knowledge of client account management and the ability to build long-lasting relationships with clients.
3. Excellent listening, communication, and presenting skills. Ability to articulate well on products and services.
