Sales
- Actively solicit and generate new accounts as directed by the Director of Sales & Marketing through telephone prospecting, outside sales calls, site inspections and written communications
- Achieve daily & monthly targeted number of sales activities with effectiveness
- Develop business leads for the Hotel on a weekly basis
- Research & prepare monthly lists of key accounts to target utilizing business analytic tools such as Agency 360
- Plan & conduct site inspections to qualified potential accounts
- Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximize groups & wholesale revenue
- Attend key client events & FAM trips as planned
Administration
- Be conversant about Hotel USP's (unique selling points) across guest rooms, function spaces, entertainment options & dining options, hours of operation
- Respond quickly & efficiently to all incoming sales enquiries in a pleasant manner using Hotel's etiquette guidelines & departmental procedure. Refer leads to relevant team members where appropriate.
- Review in-house guest & arrivals list to flag specific VIP clients & corporate guests
- Provide sales and administrative support by effectively handling Sales and Business Development related documentation with accuracy in a timely manner
- Prepare sales reports, proposals, agreements and presentations as required by Sales and Business Development team
- Maintain and conduct prompt update of clients and agents database utilizing Envision, CRM system & Opera
- Assist with distribution of sales and events proposal, contracts and agreements
- Raise purchase orders on Birchstreet as required for Sales collateral & corporate merchandise & corporate merchandise
- Attend training sessions and meetings as and when required
Customer Service
- Close communications with clients to maintain a high level of hotel's exposure
- Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
- Update relevant departments on group arrival logistics in weekly pre-con briefings and that relevant guest profiles are shared to ensure maximizing GEM (Guest Engagement Management)
- Plan & Host WOW site inspections & FAM trips to deliver the brand promise always providing exceptional customer service
- Provide positive and constructive feedback as necessary to the respective departments
Financial
- Proactively seek in-depth knowledge of accounts to understand its total revenue impact on the hotel for better negotiation opportunities
- Support account development planning function to maximum revenue short & long term
- Support the preparation of weekly yield meeting content and contribute towards GRC (Groups on Books) to develop and adjust sales strategies, short term pricing and channel tactics
Operational & Other Duties
- Manage and plan all group/event logistics in liaison with the reservations and front office team
- Develop and maintain positive and productive working relationships with other colleagues and departments
- Identify and communicate ideas, customer expectations from assigned segments and territory
- To be aware of community, business, political and social factors that may affect the hotel's financial performance
- Effectively communicate guiding principles and core values to all levels of associates.
- Direct subordinates to ensure productivity meets standards given in accordance with Hyatt Ways of working
- Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system
- To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department
- To respond to any changes in the department as dictated by the needs of the industry, company or hotel
- Maintain confidentiality of proprietary materials and information
- Follow company and department policies and procedures
- Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
- To support and uphold Hyatt's and The Standard's Corporate Mission and Values in all interactions
- Any other duties as assigned by your supervisor
Qualifications, Knowledge and Skills:
- A minimum of 2 years experience ina similar capacity with proven track record in a 5-star/lifestyle hotel
- Diploma, Advanced/Higher/GraduateDiploma/Bachelor's degree in tourism, hospitality, or related field
- Excellent verbal, reading and written communication skills
- Proficient in all Microsoft Office systems required and Opera & CRM systems preferred but not essential
- Customer centric with a core focus on providing guests with a positive experience to build long-term relationships
- A track record in achieving and exceeding sales targets
- A team player and builder
- A self-motivated hunter with excellent interpersonal and communication skills with strong business acumen
- Able to maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and colleagues
