Sales Executive (AI Solutions & SaaS)

Job Purpose

The Sales Executive (AI Solutions & SaaS) is responsible for driving the sales and adoption of the company's proprietary ICT products and subscription-based software solutions, including AI-powered customer engagement platforms, AI Chatbot solutions, E-Commerce solutions and the RevSales Software-as-a-Service (SaaS) platform.

The role focuses on understanding customers business challenges, identifying digital transformation opportunities, recommending suitable ICT solutions, and managing the end-to-end sales process from lead generation through implementation handover and customer success.

Working closely with internal technical and customer success teams, the Sales Executive will help organisations improve customer engagement, sales productivity, marketing automation and operational efficiency through AI-enabled software solutions.

Key Responsibilities

1. ICT Solution Sales & Business Development

• Identify and develop new business opportunities for the company's AI-powered software and ICT solutions.

• Prospect potential customers through networking, referrals, digital channels and outbound sales activities.

• Conduct customer meetings to understand business processes, operational challenges and digitalisation objectives.

• Recommend suitable ICT solutions that address customers business requirements.

• Achieve sales targets for software subscriptions and ICT solutions.

2. Conduct ICT Needs Analysis & Solution Consulting

• Engage customers to analyse current workflows and identify opportunities for digital transformation.

• Understand customer pain points in sales, customer engagement, marketing and operations.

• Recommend suitable AI Chatbot, RevSales and E-Commerce solutions based on customers operational requirements.

• Explain product capabilities, software functionalities and expected business outcomes.

• Prepare solution proposals, quotations and product presentations.

• Support product demonstrations and proof-of-concept sessions.

3. Promote AI & SaaS Product Adoption

Promote the company's ICT product portfolio including:

• RevSales AI Sales & Marketing Platform

• AI Chatbot Solutions

• E-Commerce Solutions

Responsibilities include:

• Presenting software features and subscription packages.

• Explaining AI capabilities and workflow automation benefits.

• Demonstrating customer engagement and marketing automation functions.

• Advising customers on suitable subscription models.

4. Manage Sales Opportunities

• Follow up on qualified leads and customer enquiries.

• Prepare proposals, software subscription quotations and commercial documentation.

• Coordinate with technical implementation teams during project handover.

• Support contract negotiations and software subscription renewals.

5. Customer Relationship & Account Growth

• Build long-term relationships with customers.

• Monitor customer software adoption after implementation.

• Identify upselling and cross-selling opportunities across the company's ICT product portfolio.

• Work with Customer Success teams to improve customer retention.

• Support software renewal discussions.

6. Digital Sales & CRM Management

• Maintain accurate sales pipeline information using CRM software.

• Record customer interactions, opportunities and forecasts.

• Analyse pipeline performance and sales conversion rates.

• Utilise CRM dashboards and digital analytics to improve sales performance.

• Prepare sales reports and forecasts for management review.

7. Market Intelligence

• Monitor market trends in AI, SaaS, CRM and Digital Commerce.

• Gather customer feedback on software usability and market requirements.

• Identify competitor products and emerging technologies.

• Share customer insights with Management teams.