Sales Executive

Business Development

• Generate new business for service and parts within your territory through proactive outreach, including cold calls, presentations, and lead follow-up.
• Focus primarily on selling Planned Maintenance and Service Maintenance contracts, with secondary emphasis on additional products and services.
• Deliver accurate and complete pricing information to customers and negotiate customized service agreements effectively.
• Keep detailed records of customer interactions, process accounts, and manage documentation promptly.
• Communicate customer needs clearly to the service department, adhering to company policies.
• Identify cross-selling opportunities such as battery sales, product overhauls, rentals, and support accessories, and relay these to internal stakeholders.
• Ensure smooth internal handoff of customer orders to guarantee timely delivery of solutions.
• Process orders courteously, efficiently, and promptly.
• Present service offerings in a manner that demonstrates quality, integrity, and comprehensive customer understanding.
• Address customer inquiries, concerns, or complaints immediately and work toward satisfactory resolutions.
• Balance customer satisfaction with company operational requirements, such as maintenance frequency.

Account Management

• Reach out to current branch customers regularly to grow service business and build client relationships.
• Prepare accurate service quotes tailored to customer needs.
• Meet with clients frequently to promote and enhance awareness of available services and product offerings.
• Proactively reconnect with customers who are not utilizing the company's services and present compelling reasons to re-engage.

The Talent

• Experience in service or sales within the industrial or capital equipment sector, demonstrating a proven track record of driving business outcomes.
• Consistent history of meeting or exceeding established sales targets.
• Self-motivated with a strong ability to work independently and manage responsibilities effectively.
• High level of organizational skills, with the ability to prioritize tasks and manage time efficiently.
• Good attention to detail and accuracy in customer-facing tasks and documentation.
• Strong interpersonal and negotiation skills, capable of building trust-based relationships with clients.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and comfortable working with CRM or ERP systems for sales operations.
• Possess own vehicle or driving license (preferably).