Company Overview
TVH is a global market leader headquartered in Belgium, specializing in replacement parts and accessories for material handling and industrial vehicles. The Singapore office serves as the ASEAN Regional HQ with branches across six major Southeast Asian countries.
Job Summary
As a Sales Development Advisor at TVH Singapore, you will drive customer portfolio growth by managing onboarding, creating offers, gathering market insights, and proactively developing sales opportunities in collaboration with cross-functional teams.
Responsibilities
- Serve as the primary contact for customers and prospects in Singapore to expand the customer portfolio alongside Branch and Business Development Managers
- Create and actively follow up on offers and orders to collect market data on product pricing, competition, and economic conditions, sharing insights with managers and pricing teams
- Register and resolve customer complaints with timely follow-up in coordination with quality teams and managers
- Collaborate effectively with internal teams and other departments to ensure seamless customer service
- Manage the customer onboarding journey for first-time orders from incoming leads to deliver a professional and impactful experience
- Take full ownership of assigned accounts by following up to understand and address customer needs related to TVH products
- Proactively reach out to and develop customers identified through insights such as propensity to buy or propensity to grow to convert leads into sales opportunities
- Guide and educate customers on using the e-commerce platform to enable effective and autonomous navigation
- Gather and systematically report information on product pricing, competitor activity, and regional economic trends to Pricing and Team Leaders
- Provide backup support for colleagues as needed
Preferred competencies and qualifications
- Multiple years of relevant experience in a technical-commercial role
- Proficient in spoken and written Chinese and English in order to communicate with Chinese and English speaking stakeholders and customers
- Strong relational sales skills focused on achieving measurable results
- Ability to work independently and collaboratively as a team player
- Skilled in outbound calling to engage and develop customer relationships
- Organized mindset with proactive problem-solving and follow-up abilities
- Persistent and resilient in pursuing sales and administrative tasks
