Sales & Customer Relations Manager

Job Description:

• Handle all tour bookings, reservations, customisations, and amendments.
• Prepare sales quotations, tour proposals and itineraries for customers.
• Generate leads, reach out to potential clients, pitch, and close sales.
• Develop and establish new sales channels, agent relationships and partnerships.
• Assist in operational procedures i.e., customisation of tours, tour logistics and on the ground management.
• Ensure quality service & tour delivery and compliance of operational procedures.
• Identify opportunities to improve operational and service methods / procedures.
• Work with internal and marketing teams to achieve company strategic objectives and goals.
• Stay up to date with industry trends and updates.
• Follow up and maintain relationship with clients.
• Monitor monthly sales target, tour volume, feedback, and customer reviews.
• Oversee sales team and ensure smooth coordination within the team.
• Handle other administrative tasks.

• Eligible to Diploma with at least 3 years in Sales or Customer Service Role.
• Good knowledge in shipping line shipment documentation processing.
• Background of working in the travel/tourism or educational industry is a plus
• Willingness to work and continuously learn in a growing start-up/SME environment.
• Background of working in the travel/tourism or educational industry is a plus
• Excellent verbal and interpersonal skills

• Working days: Monday to Friday (9am - 6pm) and Saturday (9am - 1pm)
• Work from home is allow but after probation is passed but must be in office once a week and whenever there is an important meeting or company gathering/event.
• Salary up to $4000 with Commission calculated bi-annually.
• Located in Kent Ridge