Sales & Customer Experience Executive

Digital Sales & Customer Engagement . Manage enquiries received through digital channels including website, social media, WhatsApp Business and CRM platforms. . Qualify sales leads and maintain accurate customer information using Customer Relationship Management (CRM) software. . Convert digital enquiries into showroom appointments and project consultations. . Follow up with customers using digital communication tools throughout the sales journey. Customer Experience Management . Deliver a premium showroom experience for homeowners, interior designers and architects. . Conduct product consultations and recommend suitable decorative wall finishes based on customers design requirements. . Provide professional product advisory on lime paint, lime plaster and textured wall solutions. . Build long-term customer relationships through excellent after-sales support.

Omni-channel Sales Operations . Coordinate customer interactions across showroom visits, website enquiries, social media and messaging platforms. . Ensure a seamless customer journey across multiple touchpoints. . Support online and offline promotional campaigns to increase customer engagement. CRM & Sales Analytics . Update customer interactions, quotations and project progress in the CRM system. . Monitor sales pipeline performance and conversion rates. . Generate sales activity reports and assist management in analysing customer trends. . Utilise customer data to improve follow-up strategies and customer retention. Project Coordination . Coordinate project schedules with operations and installation teams. . Ensure smooth project execution from consultation to completion. . Maintain communication with clients throughout project delivery. Product & Market Knowledge . Develop expertise in decorative wall finishes, interior styling and sustainable building materials. . Stay updated on interior design trends, customer preferences and market developments. . Participate in continuous product and technical training. Digital Marketing Support . Support digital marketing campaigns by following up on campaign-generated leads. . Assist in collecting customer testimonials, project photographs and online reviews. . Collaborate with the marketing team to improve lead conversion from digital platforms.

Required Competencies The successful candidate will develop competencies in: . Customer Relationship Management (CRM) . Digital Sales . Customer Experience Management . Product Advisory . Omni-channel Sales . Data Analytics . Sales Pipeline Management . Project Coordination . Interior Design Knowledge . Sustainable Product Knowledge . After-sales Service Excellence . Communication & Presentation Skills Career Progression Sales & Customer Experience Executive ↓ Senior Sales Consultant ↓ Sales Team Leader ↓ Business Development Manager ↓ Sales Manager