Job Description
Provide administrative and coordination support to the sales team. Ensure smooth processing of quotations, and project documentation, while supporting client communication and internal coordination.
Key Responsibilities:
- Respond to customer enquiries (pricing, availability, documentation)
- Prepare quotations and cost estimates
- Maintain price lists and standard costing sheets
- Process purchase orders (POs) and sales orders
- Liaise and coordinate with operations team on scheduling, delivery of sales orders to ensure smooth order fulfillment
- Assist and provide administrative and operational support to indoor and outdoor sales team when required
- Accurate data entry of sales orders and related information
- Monitor customer service and resolve issues
- Handle feedback, complaints, and service recovery to ensure high customer satisfaction
- Identify opportunities for repeat business and upselling
- Explore new clients and project opportunities by making cold calls
- Support inventory related activities
- Any other ad-hoc tasks assigned by superior
Requirements
- Minimum GCE O Level or equivalent qualification
- Proficient in Microsoft Office applications (Microsoft Word, Excel)
- 1-3 years of experience in sales support or related role (construction industry preferred)
- Organized, detailed oriented and dependable
- Highly self-motivated and proactive
- Good communication and negotiation skills
- Proficient in English and Chinese to communicate with Chinese-speaking clients.
- Able to work independently and in a team
