The Sales Coordinator plays a pivotal role in ensuring smooth coordination of service and commercial activities across the PrimeServ Sales team. This role supports the end-to-end execution of service jobs and sales projects from customer communication and documentation management to sales order processing, internal coordination, and profitability tracking. As a key liaison between customers and internal stakeholders, the Sales Coordinator ensures that all processes are customer-focused, compliant, and executed with efficiency and precision.
Responsibilities
- Act as a reliable support partner to the Sales Manager by serving as the customer interface during project execution.
- Ensure customer expectations are well managed through timely updates and proactive communication.
- Provide regular status reports on ongoing service jobs (onboard and workshop-based).
- Assist Sales Managers in managing complex or strategic customer engagements.
- Liaise with internal departments such as Technical, Workshop, Product Centre, Intercompany Groups, Purchasing, and Finance to ensure coordinated execution of service jobs.
- Assist in manpower, tooling, and spare parts planning in alignment with job specifications and technical inputs.
- Track job progress and resolve potential delays to maintain high levels of customer satisfaction.
- Prepare and issue Sales Quotations (SQs), Sales Orders (SOs), and internal Purchase Orders (POs) in compliance with sales and service protocols.
- Monitor open SOs, POs, and Delivery Notes (DNs), coordinating closely with the invoicing team for timely closure of sales transactions.
- Work alongside the Sales Manager to ensure project profitability and commercial control.
- Generate and maintain the full suite of commercial documentation, including Pre-Calculation Sheets, SQs, SOs, and internal POs.
- Ensure accurate documentation flow and system updates within the SBO (SAP Business One) environment to support audit readiness and internal control.
- Ensure all commercial activities are performed in accordance with internal procedures, company policies, and customer-specific requirements.
- Support continuous improvement initiatives to enhance service quality, process efficiency, and internal collaboration.
Qualifications
- Diploma in Engineering, Business Administration, or a related discipline.
- 2 years of relevant experience in service coordination, sales operations, or customer support, preferably in the marine or industrial sectors.
- Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
- Strong written and verbal communication skills with a structured and customer-oriented approach.
- Sound organizational and time management skills.
