Company Overview
The client specializes in automatic doors, gates, barriers, sliding and park glass doors, aluminium works, intruder alarms, intercoms, access control, and CCTV surveillance systems.
Job Summary
You will prepare quotations and documents, contact clients to understand their requirements and prepare quotations, maintenance sales, coordinate with internal teams and customers, schedule technicians, manage maintenance contracts, and develop sales reports to support business progress.
Responsibilities
- Prepare accurate quotations, work orders, delivery orders, and invoices to support sales and operations
- Coordinate with internal divisions to streamline work processes and ensure timely execution of orders received via email, phone, fax, and other channels
- Communicate effectively with customers, suppliers, and stakeholders to handle enquiries and provide timely updates
- Conduct cold calling to generate new customer leads and expand business opportunities
- Schedule and assign technicians to service calls and maintenance tasks efficiently
- Prepare and manage periodic maintenance contracts for customers to ensure ongoing service agreements
- Perform filing and administrative duties to maintain organized records and documentation
- Develop and analyze sales reports to track progress against budget targets and identify areas for improvement
- Proactively identify opportunities to improve work processes and provide constructive feedback
- Deliver responsive customer service by following up on all requests and resolving issues promptly
- Maintain punctuality and attendance to support team reliability and operational efficiency
- Follow supervisor directions and adhere to established work procedures consistently
- Demonstrate reliability, dependability, and a strong work ethic in daily tasks
- Use Microsoft Office applications competently to prepare documents and reports
Preferred competencies and qualifications
- Minimum 3 years of relevant working experience in a similar role
- Ability to multitask and work independently with minimal supervision
- Positive attitude and flexibility to adapt to changing work demands
- Proficient communication skills in both English and Mandarin, including good grammar and spelling
