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Sales Coordinator
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RESPONSIBILITIES
Address customer inquiries and complaints via phone, email, or fax, ensuring necessary actions are taken and followed up.
Schedule and prioritize service requests to optimize workflow and customer satisfaction.
Coordinate with field service engineers, subcontractors, and relevant parties to ensure timely completion of services.
Maintain and document service records, ensuring all reports and customer feedback are accurately recorded in the system.
Provide regular updates and reports on customer accounts to the Service Manager or designated personnel.
Monitor recurring issues and propose improvements to enhance service quality.
Identify opportunities for additional services and customer needs based on feedback.
Assist in customer audits and provide necessary documentation when required.
Prepare service request forms, purchase orders, and shipping forms.
Manage the scheduling and coordination of projects and service work for personnel.
Process company equipment warranty claims.
Perform additional ad-hoc duties as assigned by management.
Job ID: 153413479
Skills:
Sales Coordination, Customer Service, Account Management, ERP systems, crm software
Skills:
Visual Merchandising, Microsoft Office, Microsoft Excel, Administration, Sales, Administrative Support, Customer Service, Physical Fitness, business travel, Customer Satisfaction, Microsoft Word
Skills:
Microsoft Office, Email
Skills:
Organisational Skills, customer service, Order Management, Sales Administration, order management systems
Skills:
Microsoft Office, Microsoft Excel, Coordination, Process Purchase Orders, Logistics Service Providers, Providing Quotes to Customers, Customer Service, lead time improvement, Multitasking, Order Management, Pricing Information, Inventory Management, Retail Logistics Administration, Organisational Skills, Timely Delivery, Interpersonal Skills
