Sales Coordinator

Job Description:

The Sales Coordinator supports the sales function by preparing fast-track quotes, order processing, coordination of governance, vendor approval processes and maintaining CRM data, following up on customer payments, and coordinating post-sales activities such as warranty tracking and reporting.

Key Responsibilities:

. Provide direct internal sales support to the sales team across South East Asia.

. Prepare and issue fast-track/simple product quotes to support Sales Managers/Engineers client engagement.

. Manage order processing workflow, ensuring accuracy, timeliness, and compliance with for company processes.

. Serve as the first point of contact for governance queries, escalating complex matters as appropriate.

. Coordinate supply and vendor approval processes to support efficient sales execution.

. Support the execution of Non-Disclosure Agreements (NDAs) in line with company policy.

. Maintain accurate records of sales activities in CRM and report on quote and order volumes to the National Sales Manager.

. Provide proactive internal processes to ensure the sales team can focus on business development and customer growth.

. Maintain and update customer data and sales pipelines in the CRM system (including leads, opportunities, and account notes)

. Follow up on outstanding payments and coordinate with finance as needed

. Manage external sales enquiries and direct them to appropriate internal stakeholders

. Support post-sales processes including warranty claims, coordination with technical support, and customer updates

. Assist with the generation of internal sales performance reports and dashboards using Power BI

. Collaborate with the sales team on tenders, vendor documentation, and administrative support

Key Performance Indicators (KPIs)

. Accuracy and timeliness of quotes and orders

. CRM data integrity and reporting compliance

. Successful coordination of vendor approvals and training activities

. Internal stakeholder satisfaction

Job Requirements:

. Diploma in Business Administration or related field.

. Proficiency in Microsoft Office Suite, including Outlook, Teams, Excel, and Word.

. Ability to work both independently and collaboratively in a dynamic, fast-paced environment.

. Good communication and interpersonal skills.

. Familiarity with Power BI or similar business intelligence/reporting tools

. Experience with warranty tracking or post-sales support processes

. Experience in any industry with similar background

. Experience with providing back-office support

. Demonstrated ability to coordinate, systemise and follow up

. Familiarity with vendor approvals, governance processes, and training coordination is advantageous

. CRM/ERP system experience is advantageous