Sales Coordinator (Aftersales, Service Parts)
- Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery.
- Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels and minimize stock discrepancies.
- Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.
- Oversee grading operations, including parts extraction and systematic stocktaking activities.
- Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.
- Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).
- Maintain and administer the CRM system, including serial number database updates and model code configuration during new product launches.
- Drive continuous improvement initiatives, including CRM platform enhancements and process optimization.
- Manage spare parts packing for customer delivery and self-collection, ensuring accuracy and compliance with documentation requirements.
- Conduct periodic office spare parts inventory audits to ensure data integrity and inventory accuracy.
REQUIREMENTS
- Diploma in Business Administration or related discipline.
- Minimum 2-3 years of relevant experience in spare parts management, aftersales support, or CRM administration.
- Proficiency in Microsoft Office applications (Excel proficiency preferred).
- Strong analytical skills with attention to detail and accuracy.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Continuous improvement mindset with strong problem-solving capability.
We regret to inform that only shortlisted candidate will be notify.
EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)
