As a Sales Associate, your primary responsibility is to drive sales growth through achieving targets and delivering exceptional customer service. You will play a crucial role in enhancing the customer shopping experience by engaging with customers in a friendly and personalized manner, addressing their needs, and resolving any concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills, contributing to the overall efficiency and success of the store.
Job Responsibilities
- Customer Service Excellence
- Engage customers with expertise by providing 1-to-1 personalized advice on golf equipment, accessories, apparel and services based on customers needs and preferences
- Create a memorable shopping experience by providing exceptional level of customer service that exceeds customer expectations and always be approachable and gracious in all customer interactions
- Handle inquiries and complaints professionally and resolve customers concerns with patience and efficiency to ensure customer satisfaction
- Sales Commitment
- Achieve or exceed weekly sales target, proactive in promoting products that suit customer needs and cross-selling complementary goods and services to boost sales
- Execute in store marketing and promotional displays based on company's guidelines and support local golf sales events
- Demonstrate product knowledge and continuous learning for latest golf products, trends, and promotions to service customers inquiries
- Inventory Management
- Monitor stock levels to ensure shelves are always well-stocked, tidy, and reflect accurate inventory levels to avoid customer dissatisfaction
- Conduct regular inventory checks and assist in cycle counts and annual stock takes to maintain inventory accuracy and prevent shrinkage
- Assist in coordinating with stock merchandisers and report low-stock or overstock situations to the team to support inventory management. (pending Cindy)
- Store Operation & Safety
- Maintain store cleanliness to ensure the store is clean, organized, and presentable to reflect the brand's professionalism and attract customers
- Maintain merchandise in accordance with company's visual merchandising guidelines. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, and folding clothes.
- Support operational efficiency and to assist with opening and closing duties, including cash handling and securing the premises.
- ILG Membership
- Register new members: Actively encourage customers to sign up and assist them through the registration process
- Promote ILG membership benefits: Educate customers on the advantages of ILG membership, such as exclusive discounts, events, and perks
- Build customer loyalty: Cultivate long-term relationships through personalized service and follow-ups to encourage repeat business
Experience And Skills
- At least 1 year in a similar role within the retail industry
- Proven experience in achieving sales targets and KPIs
- Strong clients focus with an ability to build lasting relationships
- Exceptional verbal and presentation skills
- Positive, collaborative, and goal-oriented team member
- Friendly, professional demeanour with effective communication
- Ability to perform well in a fast-paced environment
- Demonstrates punctuality, honesty, and discipline
- Self-motivated, driven, and open to feedback
- Able to commit to rotating shifts (opening & closing hrs)
Benefits
- 5 days work week
- OT + Performance Bonus + Commission + Incentive
- Career Advancement
- Health Insurance + Medical & Hospitalization Insurance + Life Insurance + Personnel Accident Insurance
- Up to 14 days of Annual Leave
- Sick Leave Benefits + Statutory Leave Benefits
- Friendly Working + Teamwork Environment
- Want to know more about us Please visit the link here: https://youtu.be/6cC0kesEVwQ
