Sales Assistant Manager

Sales Assistant Manager

Job Description

We are seeking a motivated and detail-oriented Sales Assistant Manager to support our sales and operations team in delivering excellent guest experiences and driving revenue performance.

Key Responsibilities

• Handle guest inquiries through multiple channels, ensuring timely and accurate processing of reservation requests
• Manage invoicing and billing processes to ensure accuracy of customer accounts and records
• Implement pricing strategies and promotional initiatives to maximize revenue and occupancy rates
• Monitor occupancy levels and support demand forecasting to optimize room availability and performance
• Deliver high-quality customer service and resolve guest complaints or issues related to reservations
• Coordinate with housekeeping and customer service teams to ensure apartments are prepared according to guest requirements
• Provide guidance and support to sales team members to improve performance and service quality

Requirements

• Experience in hospitality, serviced apartment, or hotel operations is preferred
• Strong communication and customer service skills
• Ability to handle multiple tasks in a fast-paced environment
• Detail-oriented with good analytical and problem-solving skills
• Team player with leadership potential

Additional Information

• Role involves supporting both sales operations and guest service excellence
• Responsibilities may be adjusted based on business needs, performance, and company requirements