Sales and Customer Service Officer

Key Duties and Responsibilities

Customer Service Support

• Process customer orders accurately and in a timely manner within internal systems

• Manage customer enquiries, quotations, and order status updates

• Coordinate logistics activities, including shipment arrangements and delivery follow-ups

• Liaise with internal teams to resolve order, delivery, or documentation issues

• Maintain accurate customer and order records

Sales Support

• Support sales team in preparation and coordination of customer visits

• Track and follow up on opportunity pipelines and sales activities

• Monitor and manage leads generated from exhibitions, campaigns, and other channels

• Prepare basic sales reports and updates for internal review

• Ensure timely communication between sales, customers, and internal stakeholders

REQUIREMENTS

- Minimum 3 years experience in a similar role providing Sales Support and Customer Service

- Excellent verbal and written communication skills.

- Proficiency in using CRM systems (e.g., Salesforce) and interpreting relevant data.

- Ability to adapt communication style to suit different customer interactions.

- Strong multitasking and task prioritisation abilities.