Sales Adminstrator

About the role

This role involves managing customer enquiries, orders, quotations and invoices. You will attend to customer communications by phone, email and messaging, take orders accurately, prepare quotations and invoices, monitor payments, coordinate with warehouse and logistics teams, and maintain accurate records and reporting.

Customer Enquiries & Orders

• Attend to customer enquiries and orders promptly and accurately via phone, email and messaging.

• Follow up on enquiries, quotations and outstanding payments, and handle customer feedback or complaints professionally.

Quotations, Invoices & Payments

• Prepare quotations, sales orders and invoices, ensuring all details and pricing are accurate and approved.

• Monitor outstanding payments and escalate overdue or disputed accounts where necessary.

Order & Warehouse Coordination

• Prepare order documents such as gift messages, packing lists and delivery orders.

• Coordinate with warehouse, logistics and retail teams to ensure orders are packed and delivered accurately and on time.

Records, Stock & Reporting

• Maintain accurate customer records, order trackers and sales dashboards.

• Check stock availability and flag shortages, delays or order changes promptly.

Corporate & General Support

• Support corporate, bulk and festive orders, including quotations, order coordination, delivery arrangements and required documentation.

• Maintain confidentiality of customer and company information, comply with company policies, and perform other administrative duties as assigned.

About You

• Minimum 3 years of experience in sales administration or retail operations.

• Proficient in MS Office applications, particularly Excel and PowerPoint.

• Singaporeans and Permanent Residents preferred.