Company Overview
MindFORCE Academy, established in 2004 in Singapore, is a private education institution registered with SkillsFuture Singapore (SSG). We deliver practical training in Special Needs Education, Counselling, Psychology, Service Excellence, Coaching, and workplace competencies to empower individuals and organisations.
Job Summary
Support course enquiries, learner services, sales coordination, and daily operations in a dynamic education environment, ensuring smooth processes and positive learner experiences.
Responsibilities
- Respond promptly to course and training enquiries via phone, email, WhatsApp, and other channels to provide accurate information and support prospective learners and corporate clients
- Follow up with prospective learners and corporate clients to nurture leads and encourage enrolment
- Prepare clear and professional quotations, proposals, and course information documents to support sales efforts
- Maintain accurate and up-to-date records of leads, enquiries, and learner information for effective tracking and reporting
- Process registrations, enrolments, and learner documentation efficiently to ensure smooth course administration
- Coordinate course schedules, orientations, and online meetings to facilitate learner engagement and program delivery
- Maintain comprehensive learners records and programme files to support compliance and reporting requirements
- Support administration of WSQ and non-WSQ programmes by managing relevant documentation and processes
- Prepare invoices and track payments accurately to support billing and financial operations
- Update operational records, reports, and key performance indicators (KPIs) to assist management in monitoring performance
- Assist with meeting coordination and follow-up actions to ensure timely completion of tasks and communication
- Coordinate website updates to keep course information current and accessible
- Manage surveys and student feedback collection to support quality assurance and continuous improvement
- Liaise with internal departments on operational matters to ensure smooth workflow and issue resolution
- Support audit preparation and compliance documentation to meet regulatory and organisational standards
Preferred competencies and qualifications
- Experience in administration, customer service, education, or sales support to enhance role effectiveness
- Proficiency in Microsoft Office, online meeting platforms, and other common digital tools to perform daily tasks efficiently
