Sales Admin

Job Description & Requirements

Job Summary

• Coordinate and manage sales orders from receipt to delivery in a food manufacturing / FMCG environment.

• Ensure timely and accurate order processing, confirmation, and follow-up.

• Monitor order status and communicate updates to customers and internal stakeholders.

• Liaise closely with department like Production, Procurement, Logistics, and R&D to align customer requirements with operational capabilities.

• Coordinate delivery schedules, material availability, and production timelines to meet customer demand.

• Support issue resolution related to order changes, delays, or supply constraints.

• Assist in managing customer forecasts, usage tracking, and delivery planning.

• Maintain accurate sales and usage records to support planning and replenishment.

• To Track key sales data and operational metrics.

• Prepare basic costing and quotations for existing customers as required.

• Maintain accurate sales documentation, pricing records, and customer data.

• Maintain clear, professional written and verbal communication with customers (Mandarin-speaking customers included).

• Handle customer enquiries, order updates, and coordination matters efficiently and professionally.

Job Requirement

• Diploma in Business Administration, Sales & Marketing or related field.

• Experience in sales administration, order coordination, or customer support within food manufacturing or FMCG is preferred.

• Strong internal coordination skills with the ability to work across multiple departments.

• Basic knowledge of costing and quotation preparation.

• Competent in Microsoft Excel for tracking, simple analysis, and reporting.

• Good written and verbal communication skills Mandarin proficiency is required to liaise with Mandarin-speaking customers.

• Reliable, responsible, and well-organized.

• Proactive, hands-on, and practical in problem-solving.

• Supportive team player with a strong customer-oriented mindset.

• Mature, professional, calm under pressure, and willing to learn.

• Able to manage multiple tasks in a fast-paced operational environment.