Sales & Admin Executive

Job Scope

Sales Support

• Prepare and follow up on quotations for maintenance contracts, projects, repairs, and system upgrades.
• Coordinate with customers on enquiries, service requests, and project schedules.
• Prepare tenders, proposals, and supporting documents.
• Assist the sales team in contract renewals and business development activities.
• Maintain customer records and sales databases.
• Identify opportunities to upsell maintenance contracts and fire protection system upgrades.

Customer Service

• Respond promptly to customer enquiries via phone and email.
• Schedule site visits and service appointments with customers.
• Coordinate with engineers and technicians to ensure timely service delivery.
• Handle customer complaints and escalate technical issues when necessary.

Administrative Support

• Prepare purchase orders, delivery orders, invoices, and work orders.
• Monitor project and maintenance documentation.
• Maintain filing systems and company records.
• Assist in inventory tracking and procurement of materials.
• Coordinate with suppliers and subcontractors on deliveries and documentation.
• Prepare monthly sales and operational reports.

Coordination

• Liaise with engineers, project managers, and technicians on work schedules.
• Ensure all documents required by clients are submitted on time.
• Support the finance department in payment follow-ups and invoice reconciliation.

Requirements

• Diploma, Higher NITEC, or equivalent qualification in Business Administration, Sales, Engineering, or a related field.
• 2-5 years of experience in sales support, customer service, or administration.
• Experience in the M&E, construction, or fire protection industry is an advantage.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with ERP or accounting systems (e.g., SAP, MYOB, QuickBooks, Xero) is an advantage.
• Able to multitask and work independently in a fast-paced environment.

Working Hours:

5.5 working days

Monday to Friday (9:00am-6:00pm)

Saturday (9.00am - 1.00pm)