Sale & Operations Manager

Role Summary

The Sales & Operations Manager is responsible for driving commercial performance while ensuring efficient, compliant, and customer-focused retail operations. The role requires strong ownership of sales results, effective people leadership, and the ability to translate business strategy into day-to-day execution across stores.

Success in this role is achieved through a balanced focus on revenue growth, operational excellence, and team development, ensuring the business delivers consistent performance, strong customer experience, and sustainable results.

Key Responsibilities

• Provide managerial direction to store and SIS teams, to ensure consistency and continual improvement of key performance indicators. To include:

(a) Regular visits to stores within the channel.

(b) Working with the store & SIS teams to identify actions in particular to drive sales and premium brand equity, implementing where relevant at the time, and documenting through the store visit report.

(c) Provide a (dynamic) weekly report with feedback on performance for the most recent week and year to date; identifying key actions and drivers and ensuring these are completed.

• Support in the recruitment and induction of store personnel in liaison with human resources, and in accordance with company standard practice.
• Identify trends, through the collection and analysis of trading data from all point of sales, and assist Country Manager with the implementation of divisional strategy.
• Support retail teams in the development of store personnel and ensure that all store personnel attain core-training in customer service, selling skills, visual merchandising, health & safety and any other skills as directed by the head of retail.
• Support of the ongoing development of visual merchandising guidelines in liaison with Country Manager and regional Visual Merchandising team.
• Local marketing – identify opportunities for Premium local marketing ensuring these are implemented wherever relevant and practical self-sufficiently. Including:

(a) Maximising partnerships with Mall and Departmental Stores management to drive awareness, marketing initiatives, footfall and sales.

(b) Document and report on events including both coverage (photos/visuals) and financial results.

(c) Identify, share and implement those initiatives that can be run across a channel or the whole retail division.

• Manage the following processes for stores within the area and maintain accurate operational records:

(a) Appraisals and PDP's for stores, SIS and oversee store teams.

(b) Holidays – for store and SIS teams and ensure that store they maintain accurate records.

(c) Payroll – Maintain accurate schedules, review and approve/decline store teams exceptions each month.

(d) Oversee store teams schedules, ensuring potential issues are identified, resolved and/or communicated to relevant team members.

• Collate monthly stores & SIS data analysis to ensure this can be used to enhance performance.
• Support in the identification of relevant retail best practices including documentation and sharing/implementation of these across the whole retail division.
• Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.
• Ensure that at all times you take care of your health and safety and that of others by complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards.

What We're Looking For

We are looking for a commercially driven and people-oriented Sales & Operations Manager who can balance strong sales leadership with disciplined operational execution. The ideal candidate demonstrates accountability for results, leads by example, and is able to translate strategy into effective action on the ground.