Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will oversee the safety and security operations of the hotel, ensuring that all guests, staff, and property are safe and secure. You will develop and implement security policies, conduct risk assessments, and lead the safety team to ensure compliance with local safety regulations and hotel policies. As a Safety & Security Manager, and facilities - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
Planning Activities
- Ensure compliance with Fire Safety, Health & Safety regulations, and internal policies, including the Global Security Manual
- Conduct regular building patrols (minimum three per 24 hours) to ensure security, fire prevention, and safe evacuation readiness
- Liaise with Department Heads to ensure staff awareness of security responsibilities provide guidance and support, including induction training
- Plan and deliver regular safety and security training programmes (e.g. fire safety, first aid, emergency response, active threat awareness)
- Coordinate and monitor key security programmes such as lost & found, key control audits, evacuation drills, and Manager on Duty schedules
- Support event planning with Department Heads by assessing risks and recommending appropriate security measures
- Maintain strong working knowledge of the hotel's layout and operations to anticipate and address potential risks
- Recruit, train, and develop security personnel to ensure compliance with company standards
Organising Activities
- Deploy and manage security resources to ensure optimal coverage and operational efficiency across all hotel areas
- Supervise, coach, and develop team members, ensuring training and performance standards are met
- Plan and schedule daily security operations, including manpower deployment and patrol duties
- Liaise with operational departments to stay informed of daily activities and potential risks
- Ensure compliance with Hilton's Global Security Manual and all legal requirements
- Conduct regular internal audits and prepare security reports to identify trends and drive improvements
- Lead and document investigations into incidents (e.g. accidents, theft, loss, unlawful activity) and report findings to management
Directing Activities
- Lead the implementation of all safety and security programmes to protect guests, team members, and assets
- Coordinate with government authorities and law enforcement agencies as required
- Oversee security arrangements for events, including deployment of additional personnel
- Direct routine and ad-hoc patrols across all hotel areas, including public spaces, rooms, and back-of-house areas
- Manage incidents and determine when escalation to authorities is required
- Liaise with corporate and senior management on security policies and best practices
- Conduct inspections (e.g. lockers, personnel checks) in line with company policies
- Provide guidance to team members and departments on security-related matters, ensuring professionalism and alignment with Hilton values
Controlling Activities
- Monitor and report all incidents and accidents through approved systems, ensuring proper documentation and follow-up
- Maintain accurate records, reports, and communication related to security activities
- Monitor team performance and ensure adherence to departmental standards
- Ensure compliance with fire safety, emergency procedures, anti-terrorism measures, and human rights policies (including modern slavery)
- Work with HR and departments to verify proper documentation and identification for all team members and contractors
- Oversee key control processes across departments to ensure accountability and security
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Minimum 5 years of experience in security and fire safety management.
- Valid Security Officer License issued by the Police Licensing & Regulatory Department (PLRD).
- Certified Senior Fire Safety Manager, and certification in bizSAFE Level 4 preferred.
- Certified First Aider with a valid Company Emergency Response Team (CERT) certification.
- Strong knowledge of local safety, fire, and security regulations and compliance requirements.
- Good understanding of hotel security operations and service standards.
- Proven ability to respond effectively to emergencies and security incidents.
- Strong interpersonal skills with the ability to build relationships with authorities and internal stakeholders.
- Good verbal and written communication skills, including report writing.
- Ability to train, coach, and develop team members.
