Safety Quality Officer

Jobscope:

• Monitor/manage feedback from multiple feedback channels
• Monitor and manage Authority's contact centre
• Manage and enhance Authority's Customer Management System (CMS) by working closely with system vendor.
• Ensure that final replies are issued to feedback providers within the service timelines
• Respond to requests from operation divisions for vetting of replies within one working day
• Submit monthly data analytics report to Authority.

Requirements:

• Degree in mass communications, marketing, or related discipline.
• At least 3 years relevant experience in customer service management, call centre management or quality service management.
• Strong analytical, interpersonal and communication skills.
• Excellent command of English.
• Experience in data analytics, and/or organization development preferred.