SaaS Technical Lead

Key responsibilities

• Lead and mentor junior SaaS/Platform Engineers in the support and operations of enterprise software platforms

• Own day-to-day platform operations, ensuring availability, reliability, performance, patching, upgrades, configuration, and SLA management

• Establish and maintain security, access control, RBAC, compliance, audit readiness, and DR standards across enterprise SaaS platforms

• Lead automation, monitoring, observability, and continuous improvement initiatives to reduce manual effort and incidents

• Support legacy system migration from On-Premise to AWS Cloud, including migration planning, architecture review, security hardening, data migration, testing, and post-migration stabilization

• Manage major upgrades, platform migrations, DR testing, vulnerability remediation, incident response, RCA, and problem management

• Administer observability platforms and integrations, including Splunk and Dynatrace

• Manage vendors, support contracts, licensing, escalations, performance, and roadmap alignment

• Maintain comprehensive technical documentation, runbooks, DR procedures, and support playbooks

• Collaborate with Architecture, Security, Compliance, Procurement, Shared Services, and Business stakeholders to align platform roadmap and operational priorities

Requirements

• 8+ years of experience in enterprise platform engineering, SaaS operations, IT infrastructure, or enterprise application support

• Experience managing mission-critical enterprise SaaS and/or on-premise platforms, preferably in medium-to-large or regulated environments

• Experience supporting hybrid/cloud environments and on-premise to cloud migration initiatives

• Hands-on experience in RBAC/access control, ITIL processes, monitoring & observability, and automation scripting (Python, Bash, or PowerShell)

• Good understanding of AWS cloud fundamentals, including EC2, RDS, IAM, VPC, backup and disaster recovery

• Experience in vendor management, escalations, software licensing, and enterprise support contracts

• Strong knowledge of security, governance, and compliance, preferably MAS-TRM and CSA standards

• Proven track record in platform upgrades, migrations, modernization, and service improvement, with focus on availability, MTTR, and operational maturity

• Experience leading or mentoring junior engineers and driving standardization across multiple enterprise platforms

• ITIL, AWS/Azure, or relevant vendor certifications will be an added advantage