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travelodge hotels asia

Rooms Division Manager

travelodge hotels asia
Singapore
5-7 Years
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  • Posted 11 hours ago
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Job Description

Responsibilities:

Operations Management
  • Oversee daily operations of Front Office, Housekeeping, Concierge, and Guest Relations.
  • Ensure all departments operate efficiently and according to hotel standards and policies.
  • Monitor room availability, occupancy, room status, and guest requests.
  • Coordinate closely with other departments to ensure seamless guest experiences.
Guest Experience
  • Ensure high levels of guest satisfaction and service quality.
  • Handle guest complaints, feedback, and service recovery professionally.
  • Maintain strong relationships with VIP guests and corporate clients.
  • Ensure consistent delivery of hospitality standards.
Team Leadership
  • Lead, supervise, and motivate the Rooms Division team.
  • Conduct staff training, coaching, and performance evaluations.
  • Prepare duty rosters and manage manpower planning.
  • Promote teamwork and a positive working environment.
Financial Management
  • Monitor departmental budgets and control operational costs.
  • Maximize room revenue and operational productivity.
  • Analyze reports related to occupancy, guest satisfaction, and labor costs.
  • Assist in forecasting and strategic planning.
Compliance & Standards
  • Ensure compliance with health, safety, and hotel regulations.
  • Maintain cleanliness, security, and quality standards throughout guest areas.
  • Conduct regular inspections of guest rooms and public areas.
  • Ensure SOPs are followed consistently.

Qualifications and Experience:
  • Bachelor's degree in hospitality management, Hotel Management, or related field.
  • Minimum 5–7 years of experience in hotel operations, with leadership experience in Rooms Division.
  • Strong knowledge of Front Office and Housekeeping operations.
  • Excellent leadership, communication, and problem-solving skills.
  • Proficient in hotel management systems and Microsoft Office.
  • Ability to work under pressure and manage multiple priorities.
Personal Qualities and Attributes:
  • Leadership and people management
  • Customer service excellence
  • Operational planning
  • Conflict resolution
  • Financial and analytical skills
  • Attention to detail
  • Time management

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Hospitality
Employment Type:
Full time

Job ID: 148943005

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Last Updated: 10-06-2026 03:34:41 AM
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