Shangri-La Rasa Sentosa, Singapore
We are looking for a Rooms Controller to join our team!
As a Rooms Controller, we rely on you to:
- Act as the main contact for Rooms Control to record guest information accurately and coordinate follow-up actions with guests and other departments
- Monitor and manage room inventory daily by collaborating with Front Office and Housekeeping teams to maintain availability and accuracy
- Assign rooms efficiently to support smooth daily operations and optimize guest satisfaction
- Communicate operational issues and guest feedback promptly to relevant teams to ensure timely resolution
- Prepare and maintain accurate documentation and filing related to room operations
- Assist with administrative tasks to support room operations workflow
- Support the supervision of Service Associates to maintain service standards and operational efficiency
We are looking for someone who:
- Apply strong understanding of Front Office and room operations to daily tasks
- Exhibit attention to detail and maintain a guest-focused approach in all activities
- Use interpersonal and communication skills to collaborate effectively with colleagues and guests
- Possess experience in a similar role within a hotel or resort environment
- Be familiar with OPMS and hotel room control processes to manage room inventory and assignments
We Offer
- 5-day work week
- Learning and Development opportunities for career development
- Medical and insurance coverage
- Special employee discount within Shangri-La Group
- Duty Meals and shuttle bus provided
If you are the right person, what are you waiting for Click the apply button now!
