Are you an experienced player within the Singapore hospitality landscape
Looking to take your impressive career to the next level, opening Singapore's latest and greatest F&B driven luxury Hotel
Excited by the opportunity to work alongside and grow with our still secret but incredibly awesome Celebrity Chef and star of the Australian restaurant scene GM Doron Whaite
We are looking for people just like you!
QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.
Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore for 2024, we offer the following incentives to our staff -
- Market leading, competitive salary packages paid above industry rates
- Unrivalled opportunities for development and growth
- Training and coaching from leading names in global hospitality leadership
A commitment to employees that work-life balance being paramount to a successfully performing team
We are looking for that Top 1%, the best of the best, the Names in the Singapore hospitality scene. We want you to be sharing your flair, wisdom and individuality to launch a completely new brand to the market.
You have been looking for that chance to take your already incredible career to even greater heights, we can give that to you!
The Scope:
A Rooftop Bar Host/Hostess is responsible to deliver an excellent Guest experience while working to achieve departmental targets. Responsible for anticipating the needs of attending patrons, maintain the established standard of service, and to adhere to the policies and procedures of the hotel.
Responsibilities:
- Warmly greet and welcome guest upon arrival at the rooftop bar
- Answering of phone calls from the rooftop
- Efficiently manage reservations, ensuring prompt and accurate seating preference and requirements
- Ensure that a high product standard and consistency is maintained all of the time
- Maintain a harmonious relationship with other members of the service team
- Maintain a clean and organized workstation, ensuring the rooftop presents an inviting and polished atmosphere for guest
- Maintain an acceptable degree of knowledge to the selling product, rooftop layout and seating capacity to coordinate table arrangements to maximize guest satisfaction
- Stay up-to-date with rooftop bar promotions, menu offerings and special events
- Keep track of guest wait times, providing accurate estimates and regular updates to inform guests of their seating status
- Manage guest queries in a timely and efficient manner
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Work collaboratively with the service team to ensure seamless communication, promptly addressing guest concerns or special requests
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Participate in all rostered theoretical and on the job training sessions
- Assist with other assigned task as needed during peak hour.
- Assist other departments wherever necessary and maintain good working relationships
Qualification:
- Minimum Secondary 4 education with GCE O level credits in a minimum 3 subjects
- Valid WSQ Basic Food Hygiene certification
Experience:
- At least 1 - 2 years experience working in the Food & Beverage industry or similar capacity
- Have a high standard of hospitality and service standard
Key Competencies:
- Able to work under pressure in a fast-paced environroment
- Great organizational skills with the ability to multi-task
- Strong verbal and written communication skills
- Proven objection handling, prospecting and negotiation skills.
- Reliable, focused, and detail-oriented
