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Road Logistics Customer Care & Operations Specialist

Kuehne + Nagel Pte Ltd
Singapore, Pioneer
Fresher
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Job Description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be part of our Road Logistics team, adding your expertise + skills to the delivery of Customer+ Operational excellence.

How you create impact

You will complete a variety of operational tasks as well as following up on customer + vendor payments,
including but not limited to the following.

  • To provide proper costing responses to generic rate enquiries, establishing a generic pricing table asrequired.
  • To execute all shipments smoothly, ensuring profiles are updated into relevant systems, + that door-to-doormonitoring of status is in place at every step including close coordination with endorsed carriers.
  • To establish + strengthen operational relations with customer contact(s) through daily interactions, regularcalls or visits + proactively advising + consulting to ensure customer satisfaction.
  • To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
  • To ensure that shipments are profitable, highlighting with any loss-making shipments to the most seniormanager, obtaining prior approval before proceeding.
  • To ensure that all costs accrued are correct with all invoices reflecting the right pricing.
  • To liaise with customers directly, resolving feedback in a manner that provides explanations, puts thecustomer at ease + demonstrates that the right corrective actions are put in place to prevent a reoccurrence.

What we would like you to bring

  • Candidates should have a solid understanding of road logistics operations, including shipment execution, costing, and coordination with carriers.
  • Strong communication and customerhandling skills are essential to manage daily interactions, resolve issues, and maintain positive relationships.
  • The role requires strong analytical ability to review shipment profitability, validate costs, and identify root causes of complaints.
  • Attention to detail, accuracy in documentation, and the ability to manage multiple tasks in a fastpaced environment are also critical for success.

What's in it for you

At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact-on business, on customers, and on careers. Here's what you can look forward to:

  • Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
  • People-Centric Culture: Join a team where your voice matters and people genuinely care.
  • Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
  • Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
  • Rewards & Recognition: Get rewarded for your passion, performance, and potential.
  • Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

More Info

Job Type:
Permanent Job
Industry:
Logistics/Courier/Freight/Transportation
Function:
Freight Logistics And Operations
Employment Type:
Full time

About Company

Kuehne + Nagel Pte Ltd

Kuehne + Nagel International AG (or K&#252&#x3B;hne + Nagel) is a global transport and logistics company based in Schindellegi, Switzerland.It was founded in 1890, in Bremen, Germany, by August K&#252&#x3B;hne and Friedrich Nagel.It provides sea freight and airfreight forwarding, contract logistics, and overland businesses. In 2010, Kuehne + Nagel was the leading global freight forwarder, accounting for nearly 15% of the world's air and sea freight business by revenue, ahead of DHL Global Forwarding, DB Schenker Logistics, and Panalpina.As of 2017, it has more than 1,336 offices in 109 countries, with around 82,000 employees.

Job ID: 143415679

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Last Updated: 25-02-2026 02:25:39 AM
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