Role Overview
We are looking for an experienced Risk Operations Lead to build and lead our risk operations function for OSL's global stablecoin payments business.
This role will be responsible for designing and scaling the end-to-end risk review framework across cross-border B2B payments, balancing business growth with robust risk controls. You will own the operational strategy for reviewing transaction authenticity, supporting documentation, and on-chain fund legitimacy, while partnering closely with Compliance, Product, Engineering, Sales, and Operations to continuously improve automation and operational efficiency.
The ideal candidate has deep experience in cross-border payments, trade finance, or financial crime operations, with a strong understanding of both traditional trade documentation and blockchain-based payment flows.
Key Responsibilities
Risk Operations & Framework Development
- Build and implement the end-to-end risk operations framework for global stablecoin payments
- Design and continuously optimize SOPs covering both transaction authenticity reviews and on-chain fund compliance (KYT)
- Establish risk-based review processes by segmenting transactions based on customer profiles, transaction types, payment size, behavior, and other risk indicators
- Define supporting documentation requirements and review standards for different risk categories
Transaction Review & Risk Assessment
- Lead the review and investigation of complex or high-risk payment cases
- Assess the authenticity and consistency of international trade documentation, including Proforma Invoices (PI), Bills of Lading (B/L), customs declarations, and other supporting documents
- Utilize blockchain explorers, KYT tools, and customer behavior analysis to assess the source of funds and identify potential financial crime risks
- Make sound risk decisions while maintaining an appropriate balance between customer experience and regulatory compliance
Policy Development & Risk Controls
- Develop review standards for high-risk and non-standard payment scenarios, including third-party payments, non-custodial wallet funding, and other emerging payment use cases
- Continuously enhance operational controls to address evolving fraud, AML, and transaction risks
- Apply a risk-based approach to ensure appropriate review intensity without creating unnecessary operational friction
Automation & Cross-Functional Collaboration
- Translate manual review experience into scalable system rules and automated workflows
- Partner with Product and Engineering teams to implement OCR-based document verification, automated risk scoring, and blockchain monitoring capabilities
- Work closely with Compliance, Sales, Operations, and Customer Success teams to ensure consistent risk decisions while supporting business growth
- Establish operational SLAs and continuously improve review efficiency and service quality
Team Leadership & Operational Excellence
- Build, mentor, and lead the Risk Operations team as the business scales
- Develop operational procedures, training materials, and quality assurance processes
- Monitor operational KPIs, review quality, turnaround times, and team performance
- Foster a culture of ownership, continuous improvement, and operational excellence
Requirements
- 5+ years of experience in risk operations, compliance operations, fraud operations, or financial crime within cross-border payments, fintech, banking, or trade finance
- Experience reviewing supporting documentation for international payments, trade finance, or cross-border settlement
- Strong understanding of B2B payment flows and the ability to identify inconsistencies or fraudulent trade documentation
- Working knowledge of cryptocurrencies and stablecoins (USDT, USDC), including wallet transactions, blockchain fundamentals, and on-chain fund tracing concepts
- Familiarity with KYT tools, blockchain analytics, AML controls, and financial crime risk management
- Experience designing or improving operational workflows, SOPs, and risk review processes
- Strong analytical and problem-solving skills with a risk-based decision-making mindset
- Excellent cross-functional communication and stakeholder management skills
- Hands-on mentality with the ability to operate effectively in a fast-paced startup environment
- Previous team management experience is preferred but not mandatory
- Experience working with OCR, workflow automation, or risk systems is a strong advantage
P/S: Only shortlisted candidates will be contacted due to overwhelming applicants.
Vision & Mission
OSL is the first SFC-licensed digital asset platform in Hong Kong and a PayFi innovator. Through stablecoin payments, cross-border settlement and global licensing, we are building the next-generation payments network. Stablecoins have become everyday money across emerging markets and are widely viewed as blockchain's killer app, with industry focus shifting from token issuance to real-world consumer and enterprise payment adoption. The strongest growth lies in cross-border B2B payments, where providers embedding stablecoins into corporate settlement flows can capture significant volume and float. Long-term defensibility comes from regulatory licences, banking partners and cross-border corridors.
OSL holds or has acquired licences in Hong Kong, Japan, Australia, Bermuda and Indonesia, and is expanding into Europe, Brazil, Southeast Asia and Africa through acquisitions and licence applications. With OSL Pay and StableX, we embed stablecoin settlement into bank accounts and card networks, support 150+ digital assets, and provide 24/7 fiat–stablecoin conversion. As a regulated pioneer with a startup mindset, we believe the future of payments will be driven by real adoption and scalable deployment, not technology narratives. We welcome builders who are passionate about crypto and payments to join us in shaping compliant, global payment infrastructure.
