Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
The Risk Management Access Control Specialist III is a senior member of the Access Risk Management team, supporting Governance, Risk, and Compliance for Global Security. This role focuses on designing, implementing, and managing systems and processes that enforce minimal access and risk-based permissions to protect enterprise assets globally.
Key Responsibilities
Leadership & Point of Contact
- Acts as the main decision maker and contact for GSST ARM Operations within the Global GSST Team.
- Organizes and leads staff meetings, cross-functional team meetings, and special events.
Access Control & Documentation
- Maintains physical identity access management documentation per established standards.
- Coordinates risk reduction activities (e.g., terminations, leaves of absence), ensuring proper reporting and documentation.
- Develops and documents access risk management practices and mechanisms.
System & Process Management
- Ensures robust access controls and designs scalable, automated tools and services.
- Troubleshoots multi-system dependencies and develops logical solutions.
- Communicates frameworks to prevent conflicting access assignments.
Consulting & Best Practices
- Advises internal and external partners on risk mitigation for new programs and initiatives.
Service Level Management
- Supports preparation and presentation of service reviews, quarterly business reviews, and formalized SLA reporting with KPIs and operational metrics.
Rotational On Call Support
- Provides rotational On Call support to remediate access for identified risk-related personnel, ensuring timely response and resolution of access issues.
Qualifications
Required:
- 3-5 years of experience in access control management
- Knowledge of physical identity access management processes and procedures
- High School Diploma or GED
- Strong organizational skills and ability to manage projects across time zones
- Advanced onboarding/offboarding process knowledge
- Quick learner of new terminology
- Effective interpersonal communication skills
- Trustworthy, candid, and dynamic personality
- Administrative experience, especially calendar management
Preferred
- Experience managing a global badge access program
- Advanced CCURE system knowledge
- Proficiency with Google Sheets and other analytical tools
- Working knowledge of dependent technology stacks
- Flexibility and adaptability
- Advanced problem-solving and analytical skills
- Experience in fast-paced environments
- Working knowledge of Security Spots and Dots
- Ability to work independently and in teams
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
