About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you'll get to
- Act as the key risk control business partner for assigned business units, understanding their products, customer journeys, risk appetite, and commercial goals.
- Own and align fraud, chargeback, approval-rate, and other risk KPIs across business, Risk Operations, and Corporate teams; translate data into actionable insights.
- Lead regular business reviews to identify emerging risks, performance gaps, and optimization opportunities, driving mitigation plans and accountability.
- Partner cross-functionally with Fraud Operations, Product, Data/Analytics, Legal, and Compliance to prioritize risk use cases, improve controls, and resolve issues.
- Capture business and customer pain points to inform fraud tooling, rules, models, processes, and product roadmaps while balancing risk, revenue, and customer experience.
- Monitor regional fraud trends and localized customer behaviors across the OTA industry, recommending market-specific risk prevention and control strategies.
- Lead cyber-fraud incident identification and containment, and ensure fraud prevention platforms and frameworks remain scalable and aligned with global expansion.
What you'll Need to Succeed
- Minimum of 6 years of experience in fraud/risk, payments, e-commerce, customer success, business partnering, product, or operations roles.
- Proven experience partnering with internal stakeholders across Product, Commercial, Operations, or other business functions and driving alignment without direct authority.
- Strong analytical and problem-solving skills, with hands-on experience using SQL, BI tools, or dashboards to diagnose issues and support business decisions.
- Solid understanding of online fraud, chargebacks, payment flows, and risk controls; experience with fraud tools or rules engines is a strong advantage.
- Excellent stakeholder management and communication skills, with the ability to translate complex risk concepts into clear business recommendations.
- Strong ownership and project management skills, with the ability to manage multiple priorities and deliver initiatives independently in a fast-paced environment.
- Experience in fintech, travel, e-commerce, digital marketplaces, or shared-services/COE environments is preferred; Python/R and tools such as Accertify, Riskified, or LexisNexis are a plus.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
