Retail Supervisor (Bedok)

Key Responsibilities

Store Operations

• Oversee daily store opening and closing procedures, including briefings, cash reconciliation, and reporting

• Plan staff schedules and delegate tasks to ensure smooth store operations

• Maintain a clean, organised, and safe retail environment

• Ensure compliance with company policies and loss prevention measures

• Support product launches, promotions, and in-store activities

Customer Experience & Sales

• Lead by example in delivering excellent, friendly customer service

• Advise customers on baking ingredients, tools, and basic recipes

• Handle escalated customer feedback and resolve issues professionally

• Drive sales through active engagement and upselling

Team Leadership & Development

• Train and onboard retail staff on SOPs, store processes, and product knowledge

• Coach and motivate team members to achieve sales and service targets

• Support a positive and collaborative team environment

Inventory & Merchandising

• Ensure shelves are well-stocked, visually appealing, and aligned with promotions

• Conduct regular stocktakes to maintain inventory accuracy

• Monitor stock levels and coordinate replenishment to avoid stock-outs

• Manage returns, damaged goods, and inventory discrepancies

• Support merchandising initiatives to maximise sales performance Store Operations Management

• Oversee daily store opening/closing, including daily briefings, cash reconciliations and end-of-day reports.

• Manage scheduling and task delegation to store's retail team for productive management of operations.

• Maintain a clean, tidy store environment that complies with retail hygiene & safety standards.

• Enforce company policies and loss-prevention measures.

• Coordinate with HQ on product launches, demos, and exclusive promotions.

What We're Looking For

• 2-5 years of retail experience, with at least 1 year in a supervisory role

• Strong leadership and team management skills.

• Knowledge of POS systems and retail software.

• Strong operational and organisational skills

• Passion for customer service and retail excellence

• Ability to lead, coach, and motivate a team

• Good understanding of sales, merchandising, and inventory management

• Comfortable working in a fast-paced retail environment

• Interest in baking or food retail is a plus

• Able to carry load 10kg and above.

• Flexibility to work retail hours, including weekends and holidays.