Let's talk about the role!
We believe that our Retail Supervisors and Assistant Store Managers have a great opportunity to develop their full potential with us. That's because we offer the support of a global organization while empowering our people to take responsibility at the store level.
How you'll make a difference
We expect that our Retail Supervisors/Assistant Store Managers help deliver a memorable retail experience by:
- Supervising, assisting, and motivating Sales Associates to consistently deliver high-value experiences on the sales floor to every client, while acting as a quality control supervisor to ensure that every customer interaction is memorable.
- Partnering with Sales Associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Resolving difficult customer issues and escalating them to management when necessary.
- Providing the highest level of customer service and ensuring that all customers are treated with respect.
- Developing a thorough knowledge of the products in store.
- Maintaining merchandising standards in accordance with brand guidelines.
- Keeping up to date with current trends and the brand's position within the market.
- Following all operational procedures in the store and stockroom.
What makes you the perfect Retail Supervisor/Assistant Store Manager
- You love interacting with customers. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You have a positive can-do attitude.
- You are passionate about our brand, fashion, and retail in general.
Experience & Requirements:
- Minimum 2–5 years of experience in a Retail Supervisor or Assistant Store Manager role within the footwear/apparel/luxury fashion industry
- Must work on shifts, including weekends and public holidays
- Ability to work in a fast-paced retail environment
What's in it for you
We offer comprehensive benefits that encourage career growth, tailored training and well-being for all of our associates.
- Career ownership, empowering you to build your knowledge, skills, and experience.
- A supportive, feedback-driven culture where respect and integrity guide everything we do.
- Ongoing on-the-job training and development opportunities to help you grow both professionally and personally.
Why join us
- Employee insurance coverage & grooming allowance
- Staff purchase benefits
- Attractive commission scheme
- 5-day work week on a retail shift schedule
If you like what you've read and want to join our team, we'd love to hear from you!
Due to the high volume of candidates we receive, we will only contact successful applicants for the interview stage.
