Tengah Plantation Plaza
Job Summary:
We are seeking a warm, dependable, and customer-focused Retail Assistant or Store Manager to join our growing team. You'll be the face of our brand, helping young families, expecting mothers, and caregivers discover trusted essentials in a welcoming and well-organized environment.
As a Store Manager, you'll oversee daily operations and ensure the highest standards of customer service, merchandising, and stock management.
Key Responsibilities:
For Retail Assistant:
- Greet and assist customers with product information and recommendations
- Support mothers and families in choosing the right products
- Operate the POS system, handle cash, and make electronic payments
- Ensure shelves are well-stocked, tidy, and attractively displayed
- Support store events, sales promotions, or baby fairs
- Receive and unpack deliveries
- Maintain cleanliness and safety standards
- Provide after-sales service, returns, or exchange support
- Attend basic product training sessions
- Assist HQ in running the event promotion, online editing jobs, and/or other tasks assigned
Additional for Store Manager:
- Lead and motivate retail staff (full-time/part-time/promoters)
- Schedule shifts and manage manpower for daily and event operations
- Ensure inventory accuracy (incoming, outgoing, returns, stocktakes)
- Set and achieve store sales targets
- Handle vendor/supplier coordination (e.g., for consignment or pop-ups)
- Oversee store opening and closing procedures
- Handle customer escalations professionally
- Train new team members
- Report to HQ on sales, feedback, and stock movements
- Coordinate with marketing on promotions and visuals
Requirements:
Assistant:
- Prior experience in retail (preferably baby, maternity, lifestyle, or pharmacy)
- Warm, patient, and empathetic personality - especially toward new parents
- Team player and willing to learn
- Able to work weekends and public holidays
Store Manager:
- At least 2-3 years experience in retail sales or store management
- Leadership and people management skills
- Strong organizational skills and attention to detail
- Knowledge of POS, retail operations, or inventory software
- Good problem-solving and customer-service mindset
Bonus Skills (Nice to Have):
- Familiar with Shopee, Lazada, Shopify, or baby fair POS systems
- Experience working in baby fairs or atrium events
- First aid or baby-care knowledge
- Passion for parenting, children's development, or maternity wellness
Benefits:
- Competitive salary with incentives or bonuses
- Staff discounts on baby & maternity products
- Flexible or shift scheduling
- Supportive and family-first working environment
- Career development opportunities
