Company Description
Baozun Inc., a leader in brand e-commerce, brand management and digital commerce services, will introduce Hunter Boots Ltd in Southeast Asia, starting with the dynamic markets of Singapore and Malaysia.
As a Retail Store Manager for a footwear brand, you will be responsible for overseeing and managing all aspects of the retail operations, ensuring a seamless and exceptional customer experience. You will play a key role in achieving sales targets, maintaining inventory levels, and leading a team of sales associates. The ideal candidate should have a strong background in retail management, excellent leadership skills, and a passion for footwear and fashion.
Responsibilities:
- P&L owner: Meet sales goals by leading, managing, and mentoring the retail team.
- Store Operations
- Oversee day-to-day store operations to ensure a smooth and efficient workflow.
- Implement and enforce standard operating procedures to optimize operational efficiency.
- Manage and maintain visual merchandising standards to showcase the brand's products effectively.
Sales and Customer Service:
- Set and achieve sales targets while maximizing profitability.
- Train and motivate sales associates to provide exceptional customer service.
- Monitor customer feedback and implement improvements to enhance the overall shopping experience.
Inventory Management:
- Maintain accurate and up-to-date inventory levels.
- Implement inventory control measures to minimize stock discrepancies and losses.
- Coordinate with the merchandising team to ensure a well-balanced and appealing product assortment.
Team Leadership:
- Recruit, train, and develop a high-performing sales team.
- Foster a positive and collaborative work environment.
- Conduct regular performance evaluations and provide constructive feedback to team members.
Sales Analysis and Reporting:
- Analyze sales performance and market trends to develop strategies for increasing revenue.
- Prepare and present regular reports on sales, inventory, and other relevant metrics to management.
Loss Prevention:
- Implement and enforce security measures to prevent theft and minimize losses.
- Train staff on loss prevention techniques and monitor compliance.
Promotions and Marketing:
- Collaborate with the marketing team to implement promotional activities and events.
- Ensure effective communication of promotions and marketing campaigns to the sales team.
Customer Relationship Management:
- Build and maintain strong relationships with customers to encourage repeat business.
- Address customer complaints and concerns in a timely and professional manner.
Qualifications
- Bachelor's degree in Business, Retail Management, or a related field.
- Proven experience in retail management, preferably in the footwear or fashion industry.
- Strong leadership and interpersonal skills.
- Excellent communication and organizational abilities.
- Knowledge of retail operations, inventory management, and sales techniques.
- Proficient in using point-of-sale (POS) systems and other retail software.
