About Us
Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Hong Kong SAR China and United States of America.
Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we&aposre on the cusp of something great, where we&aposre working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.
There&aposs a lot more work to be done with all of our exciting plans. So we&aposre looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).
About The Role
As a Senior Store Manager, you will oversee the performance and operations of two key retail locations in Singapore. You will lead and coach a high-performing team of 80-100 staff, driving excellence in customer experience, operational standards, and financial performance. Reporting directly to the Singapore Retail Manager, you will play a critical role in shaping store culture, improving productivity, and delivering business results aligned with Love, Bonito&aposs vision.
You Should Have / Be
- A strong ambassador of Love, Bonito&aposs culture and values
- Passionate about people and team development, with experience leading large store teams
- Results-oriented, with a proven track record of driving sales, service metrics, and profitability
- Highly organized and detail-oriented, with strong judgment and professionalism
- An effective communicator and relationship builder with both internal and external stakeholders
- A self-starter and problem-solver who thrives in fast-paced, dynamic environments
- Proficient in all retail operational areas including rostering, inventory management, VM, cash handling, training, and recruitment
Key Responsibilities
- Sales Performance & Customer Experience
- Drive store profitability by developing strategies to increase key metrics such as Average Order Quantity (AOQ), Average Order Value (AOV) and Conversion Rate.
- Ensure consistent delivery of exceptional customer service across both locations, reflected in high Net Promoter Score (NPS) and Google ratings
- Monitor sales performance weekly; analyse KPI reports to identify trends and implement improvement plans
- Foster a customer-first mindset, ensuring service excellence is embedded through regular coaching
- Be on top of competitor performance and trends as well as surrounding brands in same mall / vicinity
- Team Leadership & People Development
- Lead, coach, and inspire both store teams to achieve KPIs, including sales targets, customer satisfaction, and productivity metrics
- Develop a robust training and onboarding plan to ensure high product knowledge and service consistency
- Execute effective recruitment and manpower planning to meet store needs, ensuring optimal staffing aligned with footfall patterns
- Continuously drive team engagement, succession planning, and internal growth
- Monitor team dynamics and resolve team or customer issues promptly and professionally
- Maintain accurate staffing records and report on headcount planning to management
- Operational Excellence & Inventory Management
- Ensure daily store operations run efficiently and in compliance with internal SOPs
- Oversee accurate inventory levels and stock movement across stores; ensure shrinkage and discrepancies are minimized
- Lead periodic stock takes and cycle counts to maintain inventory integrity
- Maintain visual merchandising standards in collaboration with the VM team, ensuring compelling displays and timely campaign execution
- Manage retail budgets and expenses, ensuring stores remain within operating cost parameters
- Collaboration & Cross-functional Partnership
- Foster a positive work environment and collaborate closely with all other functional team leads, in particular Commercial, Retail Operations, Customer Experience, Marketing and People & Culture
- Collaborate closely with all relevant cross functional teams (marketing, buying and merchandising, visual merchandising etc) for the execution of campaigns, promotions and community events in your two stores
- Partner closely with internal and external stakeholders for store renovation projects (if any)
Requirements
- At least 7 years of retail experience, preferably in fashion or lifestyle brands
- Minimum 5 years managing a team across both front and back of house; experience with multi-store responsibility is highly preferred
- Proven ability to lead through influence and inspire high performance
- Numerate and tech-savvy with excellent presentation and communication skills
- Able to work a schedule that reflects the business levels and needs of the stores
Benefits
- Full corporate insurance inclusive of Dental
- Fully stocked pantry
- Staff discounts
- Uniform credits and welcome gift card of store credits
- Personal Learning and Development Fund
- Wellness support via Ami
- Employee-led recognition platform via Praisepal
- A dynamic, no corporate-BS environment to learn, grow, and really make an impact
