Retail Sales Executive / Senior Retail Sales Executive

Role Overview

The Retail Sales Executive / Senior Retail Sales Executive is responsible for delivering a premium, consistent customer experience at The Water Studio while supporting the achievement of retail sales targets.

This role focuses on strong sales fundamentals, product knowledge, and brand storytelling - ensuring every customer interaction reflects Hansgrohe's positioning as a premium, design-led brand.

Key Responsibilities

1. Retail Sales & Customer Experience

• Attend to walk-in customers and deliver a warm, professional, and consultative sales experience

• Understand customer needs and recommend suitable bathroom and kitchen solutions

• Support conversion of showroom traffic into sales through effective engagement and follow-up

• Assist in preparing quotations, product selections, and basic configurations

• Maintain high standards of service quality and customer satisfaction

2. Product & Brand Representation

• Develop strong knowledge of AXOR and Hansgrohe product ranges, features, and brand positioning

• Communicate product benefits confidently, including design, functionality, and quality

• Uphold brand storytelling standards in all customer interactions

3. Showroom Operations & Visual Standards

• Support daily showroom operations, ensuring cleanliness, organization, and readiness for customers

• Ensure product displays, pricing, and visual merchandising meet company standards

• Assist in maintaining accurate stock levels and replenishment coordination

4. Sales Administration & Follow-up

• Support basic sales administration including quotations, order coordination, and documentation

• Follow up on customer enquiries to support sales closure and conversion

• Ensure accurate data entry into sales systems (e.g., SAP / C4C where applicable)

5. Support Retail Marketing & In-Store Activation

• Support retail promotions, campaigns, and showroom events

• Assist in driving participation in consumer initiatives (e.g. workshops, launches, promotions)

• Contribute to increasing showroom traffic and engagement

5. Cross-Functional Collaboration, Online-to-Offline (O2O) & In-Store Activation

• Work closely with Marketing and eCommerce teams to support O2O initiatives and end-to-end customer journey integration

• Assist in the conversion of digital leads (e.g. website, social, campaigns) into showroom consultations and sales

• Ensure seamless handover and follow-through of online enquiries to in-store engagement and purchase

• Support execution of marketing campaigns, retail promotions, launches, and in-store activations in alignment with brand and commercial objectives

• Contribute actively during showroom events (e.g. product launches, workshops, designer-led sessions) to drive customer engagement and sales conversion

• Provide feedback on customer behaviour, campaign effectiveness, and product interest to support continuous optimisation across channels

• Support creation of a consistent and premium brand experience across both online and offline touchpoints

Requirements

Qualifications & Experience

• Minimum Diploma in Business, Marketing, Interior Design, or related field

• 2 - 5 years of retail or customer-facing sales experience (premium/luxury preferred)

• Candidates with stronger experience and proven sales track record may be considered for Senior Retail Sales Executive

• Strong interpersonal and communication skills

• Passion for design, interiors, or premium lifestyle products

• Familiarity with CRM systems SAP C4C (Cloud for Customer) experience is a plus