Retail Sales Executive

We are seeking a motivated and customer-oriented Retail Sales Executive to promote our gold jewellery products through our in-house instalment services across retail and digital platforms.

This role focuses on responsible instalment-based sales, customer education, and long-term relationship management.

Key Responsibilities

Sales & Customer Advisory

• Promote gold jewellery products through the company's in-house instalment schemes.

• Explain instalment structure, repayment schedules, eligibility criteria, and terms & conditions clearly to customers.

• Assess customers affordability and recommend suitable instalment plans responsibly.

• Achieve monthly sales targets (instalment-based sales and cash sales).

• Follow up on sales leads from walk-in customers, social media platforms, and live-stream channels.

Customer Service & Communication

• Respond promptly to customer inquiries via:

  • WhatsApp

  • Social media platforms (TikTok, Facebook, Instagram)

  • Emails and inbound calls

• Provide professional consultation on product selection and financing options.

• Handle customer concerns and feedback in a timely and service-oriented manner.

• Build strong customer relationships to encourage repeat business and referrals.

Instalment Documentation & Processing

• Collect and verify required documentation for instalment applications.

• Ensure accurate submission and data entry into internal systems.

• Coordinate with internal departments to process and track instalment approvals.

• Support customers with repayment-related inquiries.

Retail & Operational Support

• Maintain accurate inventory records and conduct daily stock counts.

• Ensure merchandise displays are well-presented and aligned with brand standards.

• Process e-commerce and live-stream orders from confirmation to fulfillment.

• Coordinate with operations and delivery teams to ensure smooth order completion.

Requirements

• Minimum GCE N / O Level or equivalent.

• At least 1 year of retail sales or customer service experience preferred.

• Strong communication and interpersonal skills.

• Target-driven and customer-focused.

• Comfortable explaining financial commitments and instalment terms clearly.

• Basic computer literacy.

What We Offer

• Competitive basic salary with performance-based commission.

• Structured training in product knowledge, instalment compliance, and customer service excellence.

• Career progression opportunities within the retail and instalment business.

• Supportive and collaborative work environment.

If you are passionate about retail sales and helping customers access gold jewellery through structured instalment plans, we welcome your application.