Company Overview / Employee Value Proposition
Leica Camera AG is an internationally active premium manufacturer of camera systems and sports optics products. For over 100 years, we have been developing and producing optical precision instruments that enable a unique viewing experience and constantly set new technological standards. Sales to end customers are carried out worldwide via leica stores, selected retail partners and e-commerce platforms. The success of our company and the Leica brand is based on the knowledge, professionalism and above-average commitment our employees. Join us and become a part of the Leica family.
Responsibilities
- Identify and pursue new sales opportunities to consistently meet and exceed sales targets, driving significant revenue growth for the company
- Supervise and mentor junior staff by providing guidance and support to enhance their performance and professionalism
- Design and deliver training sessions to junior staff to improve their product knowledge, customer service skills, and overall job proficiency
- Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining a welcoming shopping environment
- Establish and nurture regular contacts with existing and potential customers to build and sustain healthy customer relationships
- Communicate updates on new products, services, and relevant changes to customers to enhance their shopping experience
- Manage customer inquiries, feedback, and after-service matters to ensure timely and satisfactory resolutions
- Collaborate closely with the Retail Manager to coordinate sales activities and actively participate in Leica Camera events to promote the brand
- Provide constructive feedback to management to improve store operations and elevate customer satisfaction
- Demonstrate flexibility and contribute proactively to the overall success of the store by performing additional duties as assigned
Required competencies and certifications
- Minimum 3 years of experience in customer service, high-end retail environment, or a similar capacity
- Proficient communication and customer handling skills with a sales-driven mindset and proven track record of meeting or exceeding targets
- Fluent in English
- Basic computer skills and netiquette
Preferred competencies and qualifications
- Passion for the retail industry, photography, art, and culture scenes
- Photographic knowledge is an added advantage
- Strong team player with a positive attitude and eagerness to learn new skills
Other Information
- Commission-based compensation
- 5-day work week/Retail working hours (MBS)
