RETAIL OPERATION MANAGER
Job Responsibilities
- To oversee and manage the overall operations and performance of multiple retail stores in line with company objectives and brand standards.
- To lead, coach, and develop Store Managers and Retail teams to achieve sales targets, operational KPIs, and consistent high performance.
- To drive sales growth through analysis of sales performance and implementation of strategic initiatives to improve revenue, productivity, and customer experience.
- To develop and implement operational improvement plans to enhance efficiency, service standards, and store performance.
- To work closely with Merchandising and Visual Merchandising teams to ensure timely inventory allocation and consistent store presentation.
- To hold full responsibility for budget planning, cost control, and P&L performance of assigned stores.
- To analyse operational and financial reports, identify trends and gaps, and implement corrective actions where required.
- To oversee talent development, succession planning, performance management, and training of Store /Retail Managers and key retail staff.
- To handle escalated customer feedback and complaints, ensuring timely resolution and service recovery.
- To ensure compliance with company policies, procedures, and operational standards while continuously improving store operations efficiency.
- Proficient at English Speaking and Japanese Speaking
Key Requirements / Qualifications
- Degree or Diploma in Business Management, Retail Management, or a related field.
- Minimum 5-8 years of retail operations experience, including multi-store management.
- Proven track record in driving sales performance, operational excellence, and team leadership.
- Strong experience in budget management and P&L ownership.
- Demonstrated capability in people development, succession planning, and leadership coaching.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and stakeholder management skills.
- Able to work in a fast-paced retail environment and travel between stores as required.
Staff benefits:
- Joining Incentive
- Birthday Leave
- Employee Discount
- Optical/ Dental Claim
- Career Progression
..We regret that only shortlisted candidates will be notified...
About MUJI
Lower priced for a reason. This phrase encapsulates how MUJI first began in 1980. We launched products that might almost be regarded as substandard if based on traditional criteria. Focusing on our three priorities of selection of materials, streamlining of processes, and simplification of packages, we have grown into a brand with over 7,000 no-frills quality products.
This site introduces MUJI from various perspectives such as Message from MUJI Products and Services Stores and MUJI's Expanding Activities.
