We are looking for an experienced and hands-on Retail Operations Manager to oversee the daily operations of our retail store specialising in hardware, paint, glass, sanitary ware and DIY materials.
Responsibilities
- Oversee the daily store operations including sales, merchandising, inventory control and customer service.
- Lead, supervise and motivate store staff to achieve sales and service goals.
- Monitor store performance, sales targets, expenses and profitability.
- Manage product replenishment, stock accuracy and display standards.
- Plan and execute in-store promotions and marketing activities.
- Ensure store compliance with company policies, safety, and cleanliness standards.
- Handle customer inquiries, complaints and service recovery effectively.
- Work closely with suppliers on ordering, deliveries and product quality checks.
- Prepare sales and operational reports and recommend improvements.
- Train staff in product knowledge, sales techniques and store SOPs.
Requirements
- Minimum 3 years of retail management experience, preferably in hardware, building materials, paint or DIY retail.
- Proven leadership and people management skills.
- Strong customer service orientation with good communication and problem-solving abilities.
- Knowledge of inventory management, merchandising and POS systems.
- Hands-on, organised and able to work in a fast-paced retail environment.
- Proficient in Microsoft Office knowledge of ERP or retail systems will be an advantage.
- Able to work on weekends and public holidays when required.
- Product knowledge in hardware, building materials or home improvement items.
- Experience in team coaching or store operations improvement projects.
