Job Summary
The Retail Manager - Sales & Marketing will receive structured training to develop skills in retail management, e-commerce operations, livestream sales, digital marketing, and customer engagement, supporting a career transition into these fields.
Responsibilities
- Manage e-commerce platforms and oversee daily online sales activities to ensure smooth operations
- Plan, coordinate, and participate in livestream sales sessions on social media and e-commerce platforms to drive sales
- Manage product listings, update pricing, and execute online promotions and campaigns to enhance customer engagement
- Develop and implement sales and marketing campaigns to increase sales and brand visibility
- Create and assist in digital content production and promotional activities for retail, social media, and e-commerce channels
- Monitor sales performance, analyze customer feedback and campaign results, and use data insights to optimize sales strategies
- Acquire in-depth product knowledge and apply effective product presentation and customer engagement techniques
- Coordinate with livestreamers, content creators, e-commerce partners, and internal teams to execute campaigns and promotions
- Collaborate with operations and warehouse teams to ensure inventory availability and timely order fulfilment
- Handle customer enquiries and deliver excellent customer service to build strong customer relationships
- Prepare sales and performance reports and recommend improvements to enhance business outcomes
- Stay informed on trends in retail, e-commerce, social media, and livestream commerce to maintain competitive advantage
- Progressively assume greater responsibility for managing retail, e-commerce, sales, and marketing activities after training completion
Preferred competencies and qualifications
- Diploma or Degree in any relevant discipline
- Strong communication and interpersonal skills to effectively engage customers and team members
- Basic computer literacy with a willingness to learn e-commerce, social media, and digital marketing tools
- Positive attitude towards sales and customer service with a customer-oriented mindset
- Good organisational and coordination skills to manage multiple tasks in a fast-paced environment
- Self-motivated and responsible, able to work independently and collaboratively within a team
- Willingness to learn and adapt through structured training and on-the-job learning
- Comfortable developing presentation and livestreaming skills for customer engagement
