To enable our vision, I build strong retail foundations and progressively develop leadership capability through structured learning and hands-on experience, preparing myself to step into a Supervisor or Assistant Store Manager role.
- I demonstrate the COG Way and act as a Brand and product ambassador
- I deliver amazing customer experiences in line with the Group model
- I build strong fundamentals across customer service, cashiering, inventory and VM
- I actively learn and apply feedback to grow my leadership capability
- I support the team in achieving sales and operational excellence
- I take ownership of my development and step up progressively
- I take ownership of a store zone or function
- I support daily operations including stock and compliance
- I begin leading small teams or floor operations
- I conduct team briefs and support onboarding
- I support planning and store performance understanding
- I lead shifts independently as I progress
- I coach team members and handle escalations
- I support inventory planning and operational risk
- I partner Store Manager to drive engagement and results
- I manage my HPAs effectively
- I align with Safety Matters Framework
