Retail Learning and Development Partner

Why this Mission

Luxury Fashion Retail is evolving rapidly, with growing business size and client demands for individuality. CHANEL's mission is to engage clients emotionally and durably, and this starts with engaging our own people. As the Retail Learning and Development Partner, you enable Fashion Advisors (FAs) to be the front face of CHANEL, building their confidence, presence, and prestige. The role is crucial for driving both FA loyalty and client loyalty, sustaining business growth through professionalization and personalized engagement

Impact you can createinthe role

Empower Fashion Advisors by giving them a voice and presence, ensuring their contribution is recognized and valued. Customize and deliver learning solutions that build emotional connections between Fashion Advisors and clients. Drive the shift from mass training to individualized coaching, enhancing adaptability and flexibility among Fashion Advisors. Supportpeople'sdevelopment by collaborating with HR, Retail Managers and Boutique leadership to foster career paths and growth opportunities. Enable Fashion Advisor totransmitCHANEL brand values, inspiring exceptional client experiences.

LEARNING PATH & COACHING MANAGEMENT

• Design, deliver, and monitor learning paths for the retail team, ensuring Fashion Advisors (FAs) have clear development plans and access to relevant training.

• Observe client-staff interactions regularly toidentifycapability gaps and learning needs.

• Develop and implement individual and team coaching plans monitor progress and track outcomes.

• Facilitate in-boutique learning sessions (Flash Training, Morning Meetings, collection briefings) using blended and digital learning methods.

• Coach FAs on adaptability and client engagement to build emotional connections and personalize serviceas well as on brandheritage and collectionknowledge.

• Providetimelyfeedback based on industry best practices and CHANEL competency frameworks.

ONBOARDING & INTEGRATION

• Design and deliver tailored onboarding programs for new hires, covering product knowledge, selling skills, and client experience.

• Support and guide onboardingbuddiesto ensure effective integration of new employees.

• Partner with experts (e.g., Client Engagement Management) to execute client action plans aligned with FA development needs.

COLLABORATION & CONTENT DEVELOPMENT

• Co-create learning content and development roadmaps with L&D and cross-functional teams.

• Partner with boutique management, HR, and regional teams to align learning initiatives with businessobjectives.

• Work with subject matter experts to ensure comprehensive product and service training.

TRACKING, REPORTING & QUALITY IMPROVEMENT

• Monitor training effectiveness using KPIs and provide insightsintostaff performance and client trends.

• Share workforce and client insights with retail leaders to support decision-making.

• Use Client Satisfaction (CSS) data to refine learning strategies and drive continuous improvement.

PROCESSES & SYSTEMS IMPROVEMENT

• Standardize and improve learning processes, includingtrainingadministration and feedback systems.

• Ensure compliance with global and regional guidelines and update SOPs whenrequired.

• Collaborate with IT, HR, and operations to enhance learning platforms and systems.

KEY STAKEHOLDERS

Internal: Retail leaders, boutique teams, Fashion L&D, HR, marketing, Visual Merchandising, styling teams, regional L&D/HR, business partners.
External: Training vendors, consultants, event venues, F&B providers, and production suppliers.

You are energized by

• Observing andanalyzingclient-staff interactionstoidentifygrowth opportunities for Fashion Advisors and the retail team.

• Designing creative learning and coaching solutionstailored to individual and boutique needs.

• Working in a fast-paced luxury retail environment, staying agile and adaptable amid change.

• Collaborating with diverse stakeholders,boutique teams, retail leaders, HR, and L&D to drive people and business impact.

• Facilitating meaningful conversationsthat empower individuals to build confidence, voice, and presence.

• Delivering engagingin-boutiquetraining and on-the-floor coachingthat supports real-time development.

• Challenging the status quo and introducingnew ideasto enhance learning and client experience.

What You Will Bring

• Strong analytical and observation skills to generate insights andidentifydevelopment opportunities.

• Excellent collaboration and communication skills, with the ability to build positive relationships across all levels.

• Agility and adaptability in a dynamic retail and learning environment.

• Ability to perform in a fast-paced, multicultural, boutique setting.

• Passion for learning and development, withstronginterest in luxury retail business.

• Innovative and proactive mindset in designing engaging learning solutions.

• Confidence to speak up, challenge the status quo, and drive people and client excellence.

• Successful adoption of best practices and strategic prioritiesacross boutique teams.