Search Jobs
Search by job, company or skills
Search by job, company or skills
Why This Mission:
Retail excellence is at the heart of achieving the ambition of Watches and FineJewelry(WFJ) inSEAAand Singapore. With a highbusinessambitionunder an increasingly complex and rapidly changing business context, we need to elevate WFJ Retailcapabilitiesin all aspects (talentscaliber, supporting structure, and retail performance) to the next level by doing the following:
Ensure Fashion Retail Leaders are engaged and embracing WFJ categories role and importance of expressing the house's singularity, creativity together with Fashion
Ensure WFJ category is on the top-of-mind of all Fashion Advisors and integrated into their client journey to complete the silhouette
Ensure that Fashion network is equipped with the right talents and capabilities needed on the floor through WFJ experts (i.e. Timepieces and FineJewelryspecialist)
Ensure that Fashion & WFJ collaboration andsynergyare present and working well in all markets ofSEAA
Further elevate the luxury expression and client experience toshowcasethe House's ultimate luxury offer
Ensure WFJ Retail Leaders are guided with right targets and KPIs to meet the business ambition and deliver the ultimate luxury house experience to the clients
Ensure all WFJ Advisors are equipped with theappropriate levelof capabilities and competencies to elevate the legacy of the Brand and deepen the client relationship by introducing more exclusive creations and brand experience
Ensure toidentifythe business opportunities and maximize them to drive growth
Ensure that there are clearobjectives, KPIs and guidelines to follow and monitor
Ensure that the WFJ Retail operation model, Boutique environment, SOP, Retail team organization and supporting systems (learning and development, communication and engagement, compensation and reward,healthand safety, etc.) areestablishedto achieve the business ambition and client satisfaction.
Assist the Head of Retail Excellence in ensuring that retail operations are efficient, forward-looking, and adaptable to change.
Ensuring that all retail stakeholders are aligned and staying connected with each other:Global WFJ division, North Asia WFJ / Fashion divisions, SEAA Fashion division, Global / Regional corporate functions (P&O, Finance, TDS, CS, Legal etc.), Markets
Impact You Can CreateInTheRole:
Reporting to theHead of RetailExcellence,WFJ,SEAA,this role will support in building the strategy and culture of learning for WFJ in close partnership withtheGlobal WFJL&Eteam,SEAAWFJ Regional functional teams,SEAAFashion and HRRetailLearning team, andSEAAmarkets.
1. WFJ Retail Learning & Capabilities Development
Together with Head of RetailExcellence, WFJ SEAA, focus on building WFJ retail foundation and fundamentalcapabilitybuildingroadmapanticipating WFJ boutique opening and operational transition.
Focus onestablishingthe WFJ learning curriculums,capability frame for SEAA marketsadopting the WFJ global curriculums,and theexistingprograms.
Ensure WFJ learning curriculums offered to retail staffs are comprehensive and effectively supporting them to achieve high competency level
Be the referent in the region onlearning-relatedtopics for the WFJ Division. Coordinate andfacilitatethe discussion with relevant stakeholders, and when needed, be the voice of the markets.
Serve as the dedicated L&D Manager for Singapore by proactively assessing the market's learning needs, fostering effective collaboration with the retail team, and developing and executing a comprehensive L&D strategy. Additionally, work closely with the Fashion L&D and Retail teams to advance the WFJ Division's strategicobjectives.
Developand nurtureSEAAWFJ expert community to work to elevate overall regional team capabilitiestoleverageout for regional program roll out or local execution support.
RepresentSEAAWFJ divisionsneedsorlearning in Asia L&D committee to create moresynergyandcollaboration.
2. WFJ Retail LearningOperation and Innovation
Supportimplementingthe Inside WFJ(WFJ eLearning)withLMS(Learning Management System)in all markets tostructure WFJ learningjourneyfor all marketsconsistently and systematically, andenabletracking the overall learning investment and learner progresswithoperational efficiencythrough the collaboration with WFJ global L&E,SEAAP&ORetail learning team and markets
Monitor the new learning approaches and learnertrendinSEAA marketsand share the insight with the relevant stakeholders tostimulate thenew approachof learning supportand drive innovation.
3. Facilitation of Learning & Development initiatives in Singapore
Bridge Local Business Needs and Learning & Development Initiatives
Take ownership of planning, implementing, and managing learning and development programs, WFJ certifications, and other initiatives tailored for the local audience.
Deliver Product and Competency Trainings,facilitateengaging and effective product knowledge and competency training sessions for the local retail teams
Collaborate with Fashion and Corporate L&D Stakeholders toidentifyand pursue areas ofsynergy
4. WFJ Retail Engagement & Community Build
Define the regional WFJ retail & learning community engagement strategy and roadmap andestablishthe platforms to learn and grow together to support WFJ business ambition.
Lead theregional L&D community engagement. Alwaysin the knowof what is happening in the retail & learningmetier, especially WFJ Division priorities and market priorities/needs.
Maximize best practice and learning sharing in the region and between North Asia and SEAA
You areEnergisedby
Leading and collaborating with diverse teams at all levels of organization (Global - regional - market Retail and Learning teams, Regional Fashion teams, Market GMs and teams, various corporate functional teams such asP&O, etc.)
Thinking innovatively ofdifferent waysto approach projects & challenges,leveraginginsights, data, and strategic planning
Being agile,flexibleand able to deal withambiguity
Leadingcourageously and able to challenge the status quo
Influencing critical topics andfacilitatingmeaningful conversations in a non-hierarchal way
Building and leading teams aligned with a shared vision
Working in a highly collaborative and matrixed environment
Supporting to growth the people and organization
What You Will Bring
Strong designthinking abilities and innovative mindset
Strong Project Management skills to drive multi-projects in several markets simultaneously.
Strong understanding of the Brand and Business, with passion for WFJ
Strong understanding of adult learning principles and interest in people development
Strong understandinginretail needs and market specific needs
Passionate / Strongly interested in Watches & Fine Jewelry (certification is a plus)
Well versed with external trends in learning, digital and innovation
Ability to work collaboratively with diverse teams at all levels of the organization (markets, global teams, and other divisions)
Ability tofacilitateand organize meetings with strong interpersonalskill
Strong business acumen, Data driven to measure performance.
Exceptional organization skills and attention to detail
Energetic,enthusiasticand positive
Key Measurement of Impact
Retail performance: Sales evolution, distribution elevation, WFJ penetration
Retail organization structure and stability: Employee satisfaction, attrition rate
Retail team performance: Productivity, AUS, IPT, Client satisfaction, Client KPI evolution
Retailcapability evaluation outcome
Projectadaptation rate andsatisfactionrate
Chanel is a French luxury fashion house that was founded by couturière Coco Chanel in 1910. It focuses on women's ready-to-wear clothes, luxury goods and accessories.
Job ID: 136325041
