About Us
PayerMax is a global Fintech company rooted in emerging markets, offering seamless global payment solutions, including acquiring, payouts, and collections. Beyond payments, we deliver value-added services such as risk management, foreign exchange, multi-currency accounts, payment marketing, and tax services, designed to simplify and enhance the global payment experience
Driven by a long-term strategic vision, we have steadily expanded our global payment network since our founding in 2018 and now serve over 150 markets worldwide. We've built local offices in 18 countries and secured financial licenses and regulatory accreditations in key regions including Singapore, the UAE, Saudi Arabia, Hong Kong (China), Thailand, Indonesia, and the Philippines. Rooted in emerging markets, our mission is to help merchants make the most of every minute and every cent, while continuing to drive innovation in digital finance
About the Role
As a key member of our Product Team, you will have the opportunity to work closely with different teams across countries and regions. You will act as a Designer, a Pioneer and a Leader to providing strong support for Payermax's entry into Retail industry sectors
What You Will Do
Retail Platform Product Design & Launch
- Define and deliver end-to-end retail platform capabilities: product catalog management, inventory tracking, order life-cycle (placement → fulfillment → returns), and merchant/seller tooling
- Analyze retailer workflows, pain points, and integration needs across different retail verticals (FMCG, fashion, electronics, grocery); translate findings into prioritized product road-maps
- Author structured PRDs, flow diagrams, and API specs covering core retail flows: product listing, stock sync, order routing, logistics hand-off, returns, and reconciliation
- Coordinate with engineering, design, and merchant success teams through integration, QA, and go-live; define acceptance criteria and validate production behavior
Consumer Experience & Conversion Optimization
- Design and iterate on the consumer-facing shopping journey: discovery, search & filter, PDP (product detail page), cart, checkout, and post-purchase experience
- Identify friction points in conversion funnels using data; propose and validate product changes that improve add-to-cart rate, checkout completion, and repeat purchase
- Define personalization and recommendation strategies that match consumer intent with available inventory across markets
Omnichannel & Localization
- Drive omnichannel capabilities connecting online and offline retail touchpoints (click-and-collect, in-store digital, loyalty integration)
- Localize product experiences for SEA markets: payment method mix, language, regional promotions, local delivery expectations, and regulatory requirements
- Partner with local market teams in SG, MY, TH, ID, PH to ensure product-market fit across diverse retail contexts
Merchant & Seller Enablement
- Build and improve merchant-facing tools: onboarding flows, product upload & bulk management, pricing & promotion setup, order management dashboard, and performance analytics
- Reduce merchant integration friction by defining clean APIs and self-service capabilities; work with solution engineers on integration play books
- Monitor merchant health metrics (listing completeness, fulfillment rate, dispute rate) and design product interventions to improve platform quality
Data, Analytics & Efficiency
- Own core retail metrics: GMV, conversion rate, order success rate, fulfillment SLA, return rate, and merchant NPS
- Use data to identify growth opportunities and prioritize roadmap decisions; conduct structured A/B tests and synthesize findings into actionable product iterations
- Leverage AI tools in daily work for requirement drafting, market research synthesis, and data analysis acceleration
What We Expect
- 3+ years of product management experience, with hands-on delivery of retail, e-commerce, or marketplace platform features (not just strategy)
- Solid understanding of retail operations: how orders flow, how inventory is managed, how merchants run their businesses end to end
- Experience with at least one domain: consumer-facing UX (checkout/PDP/search), merchant tooling, or platform infrastructure (order management, catalog, fulfillment)
- Ability to independently write structured PRDs, user stories, and acceptance criteria—not just deck
- Data-driven decision-making: comfortable pulling and interpreting data, running experiments, and using metrics to prioritize
- Strong cross-functional collaboration: can drive alignment across engineering, design, operations, and business team
- English fluency for documentation, stakeholder communication, and regional collaboration
Nice To Have
- Experience at a regional e-commerce platform (Shopee, Lazada, Tokopedia, Grab, etc.) or a retail tech company serving SEA markets
- Hands-on work on checkout or payment integration within a retail context
- Experience building or scaling merchant on-boarding and self-service tools
- Knowledge of SEA retail consumer behavior, local payment methods (GrabPay, OVO, GCash, PromptPay, etc.), and logistics networks
- Familiarity with omnichannel retail concepts (unified inventory, BOPIS, clientelling)
- Exposure to retail data platforms, recommendation systems, or search ranking
- Active use of AI tools (Claude, GPT, Cursor, etc.) in daily product work
What You Will Gain
- End-to-end retail platform experience: from merchant on-boarding → catalog → order management → fulfillment → consumer experience → post - purchase
- Deep knowledge of SEA retail market dynamics: consumer behavior, payment mix, logistics maturity, and localization complexity
- Systematic frameworks for conversion optimization, merchant health management, and omnichannel product design
- Hands-on exposure to a multi-market, multi-vertical product environment with real business impact
- A practical AI + Product Manager working model built in production retail scenarios
